Same thing happened to me. And then once it finally had shipped, I reached out to Sandi a few days later and she said "oh, it's already in Port Allen". Well, that turned out to not be true either. I cannot remember the exact dates or timespan, but it took roughly 3 weeks to get to the port from the factory, and then another week or so to get to the dealer from the port. This entire process has been full of these kind of situations. Anything that the tracker or dealer says should be taken with a grain of salt, up until the point you receive a picture of your vehicle on the dealer's soil. That's what I have learned. And if you're having your vehicle shipped, that comes with it's own set of headaches. My truck is finally in transit and should be delivered to me this weekend, hopefully.
Good luck!