Ram trucks are awesome. Ram’s corporate tracking & communications with regard to the delivery process leaves something to be desired…
Last week I was told by Ram Customer Service that the ETA of my new DRW truck to the dealer in Huntington, NY was supposed to be between May 17th - 24th. With the 24th being tomorrow (Tuesday), I called Ram today to make sure that delivery from the Port of Davisville to Huntington Ram on Long Island was still “on track.”
1st call to them - representative told me that my truck left the plant and was in the delivery process(?)!!!
2nd call to them 15mins later - different representative advised that the ETA for delivery to the dealership on Long Island would be by the 24th.
Let’s see what tomorrow holds, but I’m NOT optimistic!
Such BS. Ram really needs to get it together. When it comes down to it, customers are willing to wait for a quality truck to be built & delivered. However, all they really want (in my opinion) is transparent communication along the way.
NOTE: I’ve posted this before; when I ordered my truck in December 2021 I asked the dealer if I’d have the truck by May 1st. They looked at me like I had 3 heads and replied that they saw no reason why I shouldn’t receive it by the end of March. I also called Ram Customer Service after the truck was built on February 17th and they told me that I should have the truck by the end of March. HERE WE ARE ON MAY 23RD & NO TRUCK!