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2022 Ram HD Builds and orders - Post and discuss your TRUCK order here! ** NEW USERS READ POST #1 **

tyler2you said:
I think there will always be a market for the instant gratification folks that want to roll in to the dealership, test drive, and drive off same day even if it means overpaying. The order/wait model also doesn't work well for folks looking to trade in their current vehicle. I just don't see the majority of buyers flipping to the order and wait approach after the supply chain issues subside. Some dealers may try to make it work, but I think the pushback from buyers will force a return to the old model.
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GM CEO I believe it was just a week or two ago said they had no plans to go back to the large dealership inventory model, and that custom order would be the way going forward, in an effort to become more lean and efficient, ie: increasing profit share. I think this is the way most manufacturers will be tilting. We will see though. I know that in the industrial parts business, they have moved to a similar model, part stores like Grainger, Motion Industries, Kaman(which i think MI just bought for 1.5~billion) It seems like a new standard that is sweeping many industries.
 
buzzuti said:
Recap from Last Friday…

From start to finish my truck order with Mark Dodge was smooth and pleasurable. It became perfectly evident that all Mark Dodge staffed cared about was my satisfaction.

Arrived after a layover in DFW to Lake Charles along with 5 other MD customers around 11am. Ironically a record for a single flight for MD.

They had 2 vehicles waiting, so there was plenty of space for everyone. Rode in a new Grand Wagoneer, so that was cool to see. Thanks for the ride to Charles, professional, positive, and service focused.

Quick 5 minute drive to MD and all of our vehicles were on display, front and center.

The facilities were nice, fresh and clean, and the whole staff was friendly with a perceived energy to the air. The staff was all smiles and appeared to be psyched for us all.

Otis promptly greeted us and began walking us around the truck. I think we made him a little nervous yet impressed at the same time when I pulled out a clipboard with 7 pages worth of items and explained I was going to step through “my checklist”…

Things I noticed:
  1. Mark mud flaps installed on the rear DRWs. Maybe mandatory in LA, but it was a nice touch
  2. Truck was clean. There was a couple of spots of some grease, blue in color, but to no consequence, meaning it really was not a big deal.
  3. Fuse box check lead me to what a lot of folks have been saying, fuses not fully seated. I could push down on each one and it would snap in. Otis recorded me pushing them down and explaining I heard about it, he sent it to the MD mechanics who do the PDI and they said they should be snapped in. Not really knowing if it was an issue or not. They did not pull out very easily, however, so I am not sure if that is a big deal. Nonetheless we pushed all of them down snapping into place.
  4. Tire pressure was like at 90 all around. MD communicated before I arrived that I would want to check that and they could help get all the pressures accurately where I wanted them. (I had them set 65 front 55 rear. When I got home I noticed they looked low in the front, so got them to 75 in the front and they look good and the ride is still fine).
  5. 1/4 tank of fuel, and about half tank of DEF.
  6. All additional parts were in the back seat; upfitter wiring, digital rear view camera, etc.
Here is how awesome MD is #1:
Wife found a small chip in the paint on the back edge of the driver side passenger door. Small. When we showed Otis he replied, “what would you like to do? You can take it to a body shop and invoice us, we could have it sent to our shop, or we can get a paint touch up kit for you. Whatever we need to do to make this right.” Honestly, it was such a small item, I was perfectly fine with a touch up kit, should be here at the house in the next couple of days. No haggling or dirty sales tactics or anything, just a can do attitude to do whatever we felt was right. Awesome.

Here is how awesome MD is #2:
I originally ordered back in December, due to my own ignorance and the limited tooling for building and fully understanding things/ options I pieced the Towing tech group together by hand, package was not available.

Two weeks later I called Sandi and explained (as best I could from my understanding) what I had done, and what I was going for. I ended up, just to be safe, reordering, thanks to MD to allow that as the packages options changed in December making things a little screwy.

Long story long, I intended to get the trailer cameras… I did not, as there are 2 items, Surround-View-Cameras under the tow tech group b, and Trailer Surround-View-Cameras. When I communicated this was “missing” I thought Otis grabbed Aaron and we discussed.

At that moment it became more evident than ever why, aside from price, there is so much buzz around MD. Aaron went into full recon mode to fully understand what and how there may have been a mix up. We looked at my POC, my equipment list and finally window sticker piecing things together. Aaron went back and discussed with his mechanics and validated that I have the module for that feature, discovered where the mix up most possibly happened, and even brought a diff window sticker to help explain the confusion.

In the end, Aaron choose to eat the cost on his side, ($995), without debate. His statement, “we will do whatever it takes for your satisfaction.” wow!

I haven’t had customer service like that ever before in the dozen vehicle purchases we have made over the years, let alone in any customer service situation. Ever! Absolutely amazing people! Amazing, honest, and truly sincere. The folks at MD really care about what they do, and are very passionate about customer service.

From the order process with Sandi, to communications from Aaron once the truck landed, to finance with Marsh, the transport orchestration and comms with Charles, to Otis and the official handoff the entire experience was smooth, with clear communication and flat out pleasurable.

Psyched in the new ride!

So far, installed Duraflaps, Truxedo X15 tonneau, did the more rugged Mopar floor mats.
This week, exterior detail (paint sealant/ wax) and front windows tinted

429 miles and the diesel drives great.
Way smoother than I expects, but keep in mind, it is still a solid axle HD diesel.
Took about 250 miles to get comfortable/ confident with the DRW…


Grateful for the sanity this forum brought me… More pics to come post wash n’ wax this Friday!
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Nice looking truck so looking forward to mine. If I had known knew about them I would have used MD also . But mine is enroute and there was a $2K deposit that also locked the price.
 
RAMBZ said:
Reading a bunch of people flying to Mark Dodge to pick up their truck and I'm just wondering about the break in period. It seems real specific, especially for the first 500 miles or so with making sure the piston rings seat properly and what not. Is this not as much of a concern as they make it out to be?
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I'm heading north and the first few hundred miles looks to be two lane hiway with some curves. I planned on keeping it under 65 and varying the rpms and speeds. My trip will be about 700 miles.
 
RufPNW said:
GM CEO I believe it was just a week or two ago said they had no plans to go back to the large dealership inventory model, and that custom order would be the way going forward, in an effort to become more lean and efficient, ie: increasing profit share. I think this is the way most manufacturers will be tilting. We will see though. I know that in the industrial parts business, they have moved to a similar model, part stores like Grainger, Motion Industries, Kaman(which i think MI just bought for 1.5~billion) It seems like a new standard that is sweeping many industries.
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I saw that, but based on the way I read the comments, they will still have substantial (just not excessive) inventory on the lots. The GM CEO said he sees "ideal" dealership inventory levels ranging from 30 to 60 days’ supply depending on make and model. Source: https://www.wardsauto.com/dealers/exec-says-gm-won-t-return-high-inventory-days

I agree there will likely be more custom ordering going forward, but there's still a large segment of consumers that want/need to drive their trade-in to the dealer, get the deal done, and drive out with a new vehicle. For the dealers, there's probably a balance somewhere that allows them to reduce carrying costs for large inventories but also be able to take advantage of the higher margins they can make with impulse or time constrained buyers.

I can see a world where if you don't want the model with the highest sales and the most common packages, you'll probably have to custom order.
 
robbyreneeward said:
Spoken with Renae at MD, truck is on a train to Port Allen, scheduled eta of 3/16, then 10-14 days to the dealer.


Sent from my iPhone using Tapatalk
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Heads up the rail ETA is probably spot on but the dealer leg went way faster…like 2 days instead of the 2 weeks.

Granted yours could be different but just keep it in mind as your plans might get jacked like mine did.
 
I Love Grits said:
Heads up the rail ETA is probably spot on but the dealer leg went way faster…like 2 days instead of the 2 weeks.

Granted yours could be different but just keep it in mind as your plans might get jacked like mine did.
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Were you an MD order?


Sent from my iPhone using Tapatalk
 
Lockhart2020 said:
Yes I ordered on 22-01-13 out of Alberta and received my VIN on 22-02-14. It’s a slow process up here.
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I am Canadian, Ordered Dec. 6, had window sticker Feb 7th, two months to get built, I was impressed! It should be at the dealer anyday now, Feb 15th it left on its final train for a 15 day train ride to Saskatoon! So hopefully on a truck to PA this week, I thought I would of had the call already to come pick it up! was expecting to wait 6 months, so I am very happy so far with how fast it has been! Limited mega cummins 2500
 
Do these trucks still come with a 4 pin trailer plug at the rear bumper or just a 7 pin now? The videos I watched on youtube dont show a 4 pin plug at the back, just the 7 pin and then I think two camera plugs, one for the rear trailer camera that displays in the rearview, and then the 360 trailer I believe. My 19 had a 4 pin is why i am asking, did they get rid of them!
If anyone wants a quick video to drool over while they wait for their truck to be built, i watch this one almost everyday!
 
dynocompe said:
Do these trucks still come with a 4 pin trailer plug at the rear bumper or just a 7 pin now? The videos I watched on youtube dont show a 4 pin plug at the back, just the 7 pin and then I think two camera plugs, one for the rear trailer camera that displays in the rearview, and then the 360 trailer I believe. My 19 had a 4 pin is why i am asking, did they get rid of them!
If anyone wants a quick video to drool over while they wait for their truck to be built, i watch this one almost everyday!
Click to expand...

If you have the trailer camera 12-pin, which the Limited will due to surround cameras, it will be 7-pin only.

Only if the truck doesn't have surround or the XFQ trailer wiring option, will there be a 4-pin.
 
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