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2022 Ram HD Builds and orders - Post and discuss your TRUCK order here! ** NEW USERS READ POST #1 **

MrTaz said:
Ask him if he has a problem with the frequency of your inquiries about your truck order and then tell him to keep in mind the Chrysler Survey that you will get concerning him before he answers. That will change his tune. I mentioned survey to my salesman when I requested an weekly update and I started getting updates twice a week instead of once a week.

Weeks later after talking to my salesman, he told me that if a salesman where he works gets a bad survey. There is no reprimand, they get canned.
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I got threatened with a bad survey by someone who demanded more money for his trade (way more than it was worth). I told him, "Sorry we can't do business" and walked away.
Just saying, that's a double edged sword to wield.
 
OuterUB said:
Years ago when I was waiting on delivery of my 2013 Ram 1500, I got in the habit of calling the sales guy once a week on Friday for an update. On one of those occasions he called me back because I had left him a voicemail and my son picked up the phone. The guy said "tell your dad I'll call him when the truck gets here, thanks." I call the sales manager the next morning after cooling off and suggest that, while I didn't want the guy fired or anything like that, that it probably wasn't a good idea to tell somebody who's spending $70,000 on a vehicle that they're being annoying with a once-a-week phone call. A week later I found out that the guy had gone to another dealership out in the county. Felt kind of bad but at the same time guys like that cost a dealership customers.
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They were paid differently then too, corporate had hardly any input on dealer pay back then
 
MrTaz said:
My 2014 Limited 3500 DRW was a Delmonico Red and then my 2016 Limited SRW was also that color. I thought they looked beautiful in the sun but in the shade they looked burgundy which is a color I'm not a fan of. I bought the second truck the same color because it was the lesser of the evils. Here are photos of both of them on the day of delivery to the dealer. The last two photos are of the same truck under different lighting conditions. View attachment 30374View attachment 30375View attachment 30376
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Beautiful truck, I have the same color coming in a Lariat.
 
brv10 said:
Stellantis places a lot on the dealer survey for payment, the dealer will take it out on the salesman.
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I’m not here to take this guy out by the knees and remove his livelihood. I’m just looking for them to recognize that I’m more than a checkbook and to understand that their dealer reputation has faded in my mind cause of customer service by the salesman. Just stop ghosting my emails. Next step is to stop in the dealer.


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nomoss said:
I got threatened with a bad survey by someone who demanded more money for his trade (way more than it was worth). I told him, "Sorry we can't do business" and walked away.
Just saying, that's a double edged sword to wield.
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Good to have the sales guys' point of view in here. There are always two sides to a story and more often than we'd like to admit, the customer is NOT always right.
 
OuterUB said:
Good to have the sales guys' point of view in here. There are always two sides to a story and more often than we'd like to admit, the customer is NOT always right.
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My salesman is a good ole boy from GA. We kicked back and talked about duck huntin for about an hour while I was making my mind up about my order. He’s not the most “on top of things” salesman so info is definitely slim but he’s a good guy so I try not to bug him too much. When I have questions and he doesn’t respond I just call the dealer and ask the sales manager. I usually just tell them that he was busy with another customer so I didn’t want to bother him
 
OuterUB said:
Good to have the sales guys' point of view in here. There are always two sides to a story and more often than we'd like to admit, the customer is NOT always right.
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In my retired life ( my wife wouldn't let me stay home lol) I sell a product to Public Safety entities. When things are delayed, what the customer really appreciates is a simple update now and then. It may not be the update they want but an update none the less. Customer contact is the key to future sales!
 
Wow! I’ve dealt with tons of different dealerships including one where by friends dad owned the dealership and he took care of me personally. They were awesome too. Mark Dodge is sooooo far and beyond the best of the best it’s crazy. I never had to bother them. Between BRV10 (fantastic human being) and Renae I had no need to.
Now that the truck is in waiting for me they’ve been even more on top of it and when I didn’t understand something Marsh was more than patient. Aaron absolutely can’t help enough either. He goes way out of the way for his customers.
Reviews, as said prior, are super important to a dealership. A bad review for a BMW dealership is very bad as BMW USA will take them to task. I know as my BMW dealership has some very bad eggs but the GM is very good and explained that the bad review I was going to do would seriously hurt them. So I didn’t but he took care of the problem child.
I wrote an awesome review for Mark Dodge on Google and for them personally and when I get the survey it’s 10 all the way.
 
Firewall said:
In my retired life ( my wife wouldn't let me stay home lol) I sell a product to Public Safety entities. When things are delayed, what the customer really appreciates is a simple update now and then. It may not be the update they want but an update none the less. Customer contact is the key to future sales!
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I agree totally with you . I sold Dodges from 1993 to 2004.
 
brv10 said:
Stellantis places a lot on the dealer survey for payment, the dealer will take it out on the salesman.
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After telling the salesman that I take the survey seriously we had an excellent relationship. In fact he has been the best one that I have had in recent memory. He will get high ratings. The dealer itself on the other hand will get an average score since they weren't forth coming with any discounts to speak of. I just can't reward for greed. If Mark Dodge can give a decent discount so can the rest of them.
 
Firewall said:
In my retired life ( my wife wouldn't let me stay home lol) I sell a product to Public Safety entities. When things are delayed, what the customer really appreciates is a simple update now and then. It may not be the update they want but an update none the less. Customer contact is the key to future sales!
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Very true. It can make or break a commission check in the long run.
 
Anyone have their truck go to Granger Motors in Iowa that can provide their actual shipping duration from KZ status to truck arrival? I just found out I am KZ as of this morning.


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nomoss said:
I got threatened with a bad survey by someone who demanded more money for his trade (way more than it was worth). I told him, "Sorry we can't do business" and walked away.
Just saying, that's a double edged sword to wield.
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Yea, that's a different situation there. That guy you were dealing with was trying to extort money from you. I'm only trying to get good customer service which the salesman should already be trying to put forth maximum effort towards.
 
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