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Ram 2500/3500/4500/5500 In the news

Isn’t ford still running the CP4? Assume they’ll be next.
 
With the NHTSA getting involved, I wonder if ram is actually going to issue a voluntary recall or TSB since they've been promising something for a while anyway. I figure that would be a much better look than waiting for the NHTSA to swing the big D*ck and force them to issue a major safety recall.
 
IF anyone wants to see it, here's the official NHTSA Document: https://static.nhtsa.gov/odi/inv/2021/INOA-PE21021-2820.PDF

Here's the Summary From it:

Summary: The Office of Defects Investigation (ODI) has received 22 complaints and 2 field reports alleging incidents of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500 and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. An ODI review of the complaints found that most stall/loss of motive power incident allegations occurred at speeds above 25 MPH and resulted in permanent disablement of the vehicle. In November 2019, FCA issued Warranty Bulletin D-19-02 (subsequently revised six times) to announce to its dealers a "Fast Feedback Program" wherein they were notified of a campaign to 'collect, monitor and correct quality issues' on certain MY 2018-2020 Ram trucks equipped with the 6.7L Cummins engine. As a result of this campaign high pressure fuel pumps have been collected and inspected by the manufacturer and pump manufacturer. ODI is opening this investigation to further assess the scope, frequency, root cause, and potential safety-related consequences of the alleged defect leading to stall/loss of motive power on 2019-2020MY RAM heavy duty trucks. The ODI reports cited above can be viewed on NHTSA.gov under the following reference numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276
Click to expand...
 
I'm guessing that there is a typo where they say the Fast Feedback Program applies to model year 2018 trucks? Don't the 2018's use the CP3 yet?:confused:
 
moparfan06 said:
I'm guessing that there is a typo where they say the Fast Feedback Program applies to model year 2018 trucks? Don't the 2018's use the CP3 yet?:confused:
Click to expand...

Pop your hood and take a peek. Common consensus is the '18's had a cp3.
 
g00fy said:
IF anyone wants to see it, here's the official NHTSA Document: https://static.nhtsa.gov/odi/inv/2021/INOA-PE21021-2820.PDF

Here's the Summary From it:
Click to expand...

Anyone knows how to access those 22 complaints as describe below. Or is that an internal only thing?

The ODI reports cited above can be viewed on NHTSA.gov under the following reference numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276
 
MikeXM said:
Anyone knows how to access those 22 complaints as describe below. Or is that an internal only thing?

The ODI reports cited above can be viewed on NHTSA.gov under the following reference numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276
Click to expand...
Go to https://www.nhtsa.gov/recalls then click on "search by NHTSA ID"
 
Downloaded the database and extracted the 22 reports.
I hope this is okay I post it here. That information is public.

1-10

ODI Ref#​
Model​
Year​
State​
Mileage​
Report​
1135144135002020FL4400NEW RAM SHUT DOWN & WONT RUN. DIAGNOSIS DONE BY DEALER TO CONCLUSION OF FUEL SYSTEM FAILURE. DEALER SAID NO PARTS AVAILABLE TO FIX TRUCK. 3RD TRUCK SINCE LATE JUNE. 2019 RAM 2500 WITH DIESEL ENGINE FAIL 30000MI 2020 RAM 3500 WITH SAME ENGINE 9600MI 2020 RAM 3500 4400MI WHICH TURN OUT TO HAVE CONSECUTIVE VIN# FIRST RAM FAILED PARKED SECOND RAM FAILED IN MOTION 3RD RAM FAILED PARKED
1136160325002019KYMY RAM 2500 WAS PICKED UP FROM RAM SERVICE CENTER SAT JULY 24TH, ON SUNDAY JULY 25TH THE ENGINE FAILED ON MY WIFE AND KIDS WHILE DRIVING DOWN A CURVED COUNTY ROAD. THE VEHICLE LOST POWER AND WOULD NOT RESTART. THE VEHICLE HAS BEEN IN THE SHOP SINCE JULY 25TF. THE VEHICLE ONLY HAD 6,200 MILES ON IT, AND WAS ONLY 6 MONTHS OLD.
1136161625002020NV7200I WAS HAULING A 24' ENCLOSED CAR TRAILER FROM SAN DIEGO TO LAS VEGAS. IT WAS LOADED WITH A CAR THAT I HAD JUST PICKED UP FROM THE PAINTER AND WAS LOOKING FORWARD TO GETTING IT BACK HOME. AS WE WERE GOING THROUGH THE VICTORVILLE AREA ON INTERSTATE 15 THE ENGINE APPEARED TO HAVE A MISFIRE OR STUMBLE. SHORTLY AFTER THAT AN ALERT MESSAGE APPEARED ON THE DASH REGARDING AN EXHAUST EMISSION SERVICE WAS NEEDED. SHORTLY AFTER THAT THE TRUCK STARTED TO LOSE POWER AND ANOTHER WARNING APPEARED REGARDING A SERVICE ELECTRONIC IGNITION WAS NEEDED AND THEN THE TRUCK WENT INTO LIMP MODE. I WAS ABLE TO GET ACROSS THREE LANES OF FREEWAY TRAFFIC BEFORE BARELY BEING ABLE TO MAKE IT OFF THE FREEWAY. I WAS ABLE TO FIND A RELATIVELY SAFE AREA TO PULL OVER AND TURNED THE TRUCK OFF. IT WOULDN'T THEN RESTART SO WE WERE STRANDED ABOUT 200 MILES FROM LAS VEGAS.
1136530025002019AR5200FUEL PUMP HAS FAILED TWICE IN LESS THAN 6,000 MILES. THIS TRUCK WAS PURCHASED NEW. TRUCK WAS MOVING DOWN THE STREET AT NORMAL TOWN SPEEDS ( LESS THAN 40 MPH) STARTED SLOWING AND ENGINE QUIT. HAD TO HAVE THE TRUCK TOWED BOTH TIMES TO HOME THEN TOWED TO DEALER FOR REPAIR.
1136542625002020TX7000TRUCK LOST POWER AND DIED WHILE DRIVING ON THE INTERSTATE. TRUCK WOULD NOT CRANK AGAIN AFTER IT LOST POWER. FUEL INJECTOR PUMP EXPLODED SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM.
1136585835002019TN72000CP4 FUEL PUMP FAILURE WHILE DRIVING AT HWY SPEEDS. LEFT ME STRANDED IN THE ROAD
1136640135002020TX16684TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOCATED AT 65 TX-557 SPUR, TERRELL, TX 75160, (469) 249-9407, WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL PUMP TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,684.
1137233735002020CA5700I WAS TOWING MY 5TH WHEEL TRAILER FROM RANCHO CUCAMONGA TO SAN DIEGO. WHEN I WAS DRIVING ON I-15, ALMOST NEARBY EXIT 15. SUDDENLY THERE IS A ERROR ON THE SCREEN , SAID 'EXHAUST BRAKE SYSTEM FAILED , ASK ME GO TO DEALER'. THEN I FOUND THERE IS NO POWER ANYMORE . I TRIED TO PRESS THE PEDAL AGAIN , STILL NO POWER. THEN I ROLLED OVER TO THE SIDE OF THE FREEWAY. WHEN THE SPEED CAME DOWN TO ABOUT 15MPH, THE ENGINE STOPPED. THEN I POOLED OVER , AND TRIED TO RESTART IT . NOTHING HAPPENED. I CAN HEAR IT TRYING TO START, BUT NO START ANYMORE. THEN I CALLED ROADSIDE DEPARTMENT TO TOW MY TRUCK AND TRAILER AWAY . IT TOOK 6 HOURS TO FIND THE TOW COMPANY, BUT STILL DIDN'T COME. THEN I PAID THE TOW COMPANY, THEN THEY CAME TO SAVE ME AND TOW MY TRUCK TO THE DEALER.
1137379325002020CA4900WE WERE JUST LEAVING THE DESERT AFTER A WEEKEND TRIP WHEN THERE WAS A WEIRD NOISE FROM THE ENGINE AREA. AS I OPENED THE HOOD AND THE TRUCK DIED AND NEVER STARTED BACK UP. THE TRUCK WAS TOWED TO LOCAL DEALER WHICH IS 350 MILES FROM HOME WERE IT SAT FOR 7 DAYS UNTIL WE COULD MAKE IT BACK OUT THERE. MY TRAILER WAS ALSO TOWED AND I HAD TO USE A FRIENDS TRUCK TO GET IT. THEN STOPPED BY THE DEALER TO FIND OUT WHAT'S GOING ON. FUEL SYSTEM SHOT. 15,838 FOR REPAIR. NOW MY TRUCK IS A 2020 RAM 2500. PURCHASED IN AUGUST 2020. 4,900 MILES ON THE ODOMETER. HAVEN'T EVEN HAD MY FIRST OIL CHANGE YET. DEALERSHIP SAID THEY FOUND RED DYE DIESEL IN THE SYSTEM SO FCA DOES NOT WANT TO COVER THE CHARGES. I HAVE DONE RESEARCH ON THIS AND HAVE FOUND NOTHING HARMFUL ABOUT RED DIESEL. SO UNLESS THEY CHANGE THEIR MIND IT LOOKS LIKE A LAWYER IS NEXT.
1137479735002020GA29986I WAS DRIVING ON INTERSTATE 270 NB WHEN ALL OF SUDDEN THE VEHICLE STARTED SHAKING AND LOST POWER. I HAD TO STOP IN THE MIDDLE OF THE INTERSTATE AND WAS TOWED TO THE EXIT BY THE HIGHWAY RESPONSE TEAM. TOWED THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THE THE FUEL SYSTEM HAS TO BE REPLACED.
 
11-22

ODI Ref#​
Model​
Year​
State​
Mileage​
Report​
1137679345002019TN29000IST TIME, APPROX. 29,000 MILES, WITH NO WARNING, VEHICLE RAN POORLY, ROUGH AND DIED. STRANDED ON SIDE OF ROAD FOR 4 HOURS UNTIL A TOW TRUCK CAME. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE. SECOND TIME, APPROX 39,000 MILES, SAME ISSUE OF STALLING, EXCEPT THIS TIME I WAS STUCK IN THE MIDDLE OF THE DESERT WITH 114 DEGREE TEMP FOR 8 HRS. BEFORE A TOW. SAME DIAGNOSIS, HIGH PRESSURE PUMP FAILURE. ALL DOCUMENTATION AVAILABLE THROUGH FCA CUSTOMER CARE CASE 76826889 AND ALSO [XXX] | CASE 76201975 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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
1138437725002019CT2600TRUCK MAKING TICKING NOISE FROM ENGINE FROM FUEL PRESSURE PUMP CP4?? MAKES NOISE AT IDLE AND WHEN IN MOTION SOMETIMES JERKS AND STALLS
1138606335002019OH16000MY TRUCK IS EQUIPPED WITH A DEFECTIVE CP4 INJECTION PUMP. IT'S BEEN CHANGED TWICE SINCE MY TRUCK WAS BUILT, ONCE IN 2020 AND AGAIN IN 2021 TO A DIFFERENT MODEL. RAM HAS HAD MANY COSTLY AND DANGEROUS FAILURES WITH THESE PUMPS. I HAVE NOT YET HAD A FAILURE. HOWEVER IT'S ONLY A MATTER OF TIME. WHEN A PUMP FAILS IT HAPPENS SUDDENLY AND NOT ONLY DOES IT WIPE OUT THE ENTIRE FUEL SYSTEM AND SOMETIMES THE ENGINE, IT CAUSES YOUR ENGINE TO STALL. THIS CAUSES LACK OF POWER STEERING AND NO BRAKES. MY 3500 IS BUILT TO TOW HEAVY TRAILERS AND IN A SITUATION WITH HEAVY TRAFFIC OF A STEEP GRADE SUDDEN LOSE OF BRAKES COULD BE DISASTROUS, ESPECIALLY TOWING A CAMPER WITH MY FAMILY ABOARD. RAM KNOWS OF THIS PROBLEM AND MADE A QUICK REVISION OF THE PUMP IN 2020 AND DITCHED IT ALTOGETHER IN 2021 FOR A DIFFERENT PUMP. THERE NEEDS TO BE A RECALL ON THESE 2019 FIRST MODEL TRUCKS WITH THE KNOWN DEFECTIVE AND DANGEROUS CP4 INJECTION PUMP.
1138701835002019NV27000FOR THANKSGIVING I WAS DRIVING HOME FROM A TRIP TO CALIFORNIA ABOUT 800 MILES AWAY FROM HOME, ON A MERGING LANE I STEPPED ON THE GAS TO CLEAR LANE FOR A EMERGING SEMI TRAILER I WAS TRAVELING AROUND 65 MPH AS I DID THAT I GOT A WARNING MESSAGE ON MY DASHBOARD TO SERVICE EXHAUST SYSTEM THEN LOST ALL POWER FROM MY VEHICLE FROM 65 TO 35 ON INTERSTATE 5 A DRASTICALLY SLOWDOWN CAUSING THE CARS BEHIND ME TO CRASH. I PULL TO THE SHOULDER AND MY TRUCK JUST DIED WOULD NOT START HAD IT TOWED TO CLOSEST DEALER NEXT MORNING. HAD TO SLEEP WITH MY NEW BORN IN THE COLD TRUCK. ONCE AT DEALER I WAS TOLD THE CP4 OR HIGH FLOW PRESSURE PUMP HAD FAIL AND THE COMPLETE FUEL SYSTEM NEEDED REPLACED. THE ESTIMATE WAS FOR $20,000 BUT MY INSURANCE COVER $13,000 OF THE BILL THE REST I HAD TO BORROW FROM FRIENDS AND FAMILY. SERVICE ADVISOR SAID THIS IS A VERY COMMON PROBLEM ON ALL NEW RAMS. IF IT'S SO COMMON WHY NOT FIX THE ISSUE MY WHOLE FAMILY WAS OUT IN DANGER THAT NIGHT AND ALSO WAS EXPENSIVE. THE ISSUE IS FIX FOR NOW BUT IS A MATTER OF TIME BEFORE IT HAPPENS AGAIN
1139971025002020CA6972TRUCK DIED IN TRAFFIC. LOST ALL POWER STEERING, BRAKES, ETC. ALMOST CAUSED A MULTIPLE VEHICLE ACCIDENT, AND LEFT ME STRANDED IN THE MIDDLE OF TRAFFIC UNTIL I COULD GET ASSISTANCE TO MOVE. THERE WAS NO WARNING OR NOTICE BEFORE THE TRUCK JUST QUIT WORKING. A WARNING LIGHT CAME ON AFTER THE TRUCK DIED AND STATED "EXHAUST SYSTEM FAILURE. SEE DEALER IMMEDIATELY".
1140255025002019IA21000I STARTED MY PICKUP AND PULLED OUT OF GARAGE PUT IN PARK TO CLOSE MY GARAGE DOOR AND WITH 2-3 MINUTES AT IDLE, SMOKE WAS COMING INTO THE CAB, GOT OUT OF VEHICLE AND OPENED HOOD AND FOUND FLAMES COMING FROM FUEL INJECTION PUMP AREA, WAS ABLE TO GET FIRE OUT BEFORE IT BURNT THE TRUCK COMPLETELY.
1141533935002020TX30900WE WERE DRIVING OUR 2020 RAM 3500 DIESEL WITH A 2000-POUND TRUCK CAMPER IN THE BED ON A CITY STREET ATTEMPTING TO MAKE A RIGHT TURN THROUGH A YIELD SIGN WHEN THE ENGINE SUDDENLY STOPPED COMPLETELY WITHOUT THE ABILITY TO RESTART IT. THIS RESULTED IN SUDDEN LOSS OF ACCELERATION, POWER STEERING, AND POWER BREAKS, LEADING TO A NEAR COLLISION WITH A LARGE POLE AND POSSIBLY OTHER VEHICLES IN THE IN THE INTERSECTION. ALTHOUGH WE MISSED THE POLE AND OTHER VEHICLES, IT WAS EXTREMELY DIFFICULT TO AVOID DUE TO LOSS OF POWER STEERING AND BRAKING. HAD OUR SPEED BEEN SLIGHTLY HIGHER, A COLLISION WOULD HAVE BEEN UNAVOIDABLE. AFTER HAVING OUR TRUCK INSPECTED BY THE DEALERSHIP, IT WAS DETERMINED THAT THE CAUSE OF THE ENGINE BREAKDOWN WAS THE BOSCH CP4.2 INJECTION PUMP CATASTROPHICALLY FAILING (OR "GRENADE-ING" OR "IMPLODING" AS THE DEALERSHIP PUT IT) RESULTING IN THE COMPLETE DESTRUCTION OF THE ENTIRE FUEL SYSTEM, STOPPING ALL FUEL FLOW TO THE ENGINE. AFTER THIS HAPPENED TO US, WE DID SOME RESEARCH AND FOUND THAT THE BOSCH CP4.2 INJECTION PUMP HAS BEEN DETERMINED TO BE INCOMPATIBLE WITH DIESEL FUEL FOUND IN THE USA DUE TO LACK OF LUBRICITY, AND HAS OTHER FUNDAMENTAL DESIGN DEFECTS THAT TOGETHER MAKE CATASTROPHIC FAILURE ALMOST INEVITABLE IN VEHICLES DRIVEN IN THE USA. MOST PREVIOUS RAM 3500'S USED A RELIABLE BOSCH CP3 INJECTION PUMP, BUT STARTING IN 2019 MODEL YEARS SWITCHED TO THE LESS EXPENSIVE CP4.2 EVEN THOUGH THIS ISSUE HAS BEEN KNOWN TO RAM AND CUMMINS DUE TO THE COUNTLESS INCIDENTS OF CATASTROPHIC FAILURE IN OTHER VEHICLES USING THE SAME PUMP FOR MANY YEARS. HAD WE KNOWN THIS PRIOR TO PURCHASING OUR TRUCK, WE WOULD NOT HAVE PURCHASED IT. WE WERE SURPRISED AND DISAPPOINTED TO FIND OUT THAT VEHICLES USING THIS DANGEROUS INJECTION PUMP HAVE NOT BEEN RECALLED.
1141886835002020OR17018The contact owns a 2020 Ram 3500. The contact stated while driving 45 MPH, the vehicle lost motive power. The vehicle was restarted and the functionality returned however, the failure recurred after several seconds. There was no warning light illuminated. The vehicle was towed from the scene. The vehicle was diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 17,018.
1141887035002020OR31296The contact owns a 2020 Ram 3500. The contact stated while at a standstill the vehicle lost motive power. The vehicle was restarted and functionality returned for several seconds before the failure recurred. There was no warning light illuminated. The vehicle was towed from the scene and diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 31,296.
1142707555002019CAHIGH PRESSURE FUEL PUMP WENT OUT CONTAMINATING THE WHOLE FUEL SYSTEM WITH METAL FRAGEMENTS. TRUCK DERATED TO 5MPH. SAT AT DEALERSHIP FOR OVER 3 MONTHS DEALER WAS NOT ABLE TO CORRECT PROBLEM.
1143427625002020NVI was driving on the freeway when the truck suddenly began surging the throttle. I began to make my way to the shoulder. By the time I was in the shoulder the truck lost all power. I came to a stop and the engine began shuddering and bogging down before I was able to safely shut it off. Fortunately traffic was light and I didn’t have a trailer, this could have been very dangerous had I needed to accelerate and lost all power to the truck. Dealer diagnosed with a failed CP4 injection pump, a know issue for this model year.
 
So did @RamCares really disappear on this topic? Last I heard, Ram was going to have some resolution for us poor redheaded CP4.2 owners.
 
MikeXM said:
Yep, nothing from them.
It's not like they actually Care.
Click to expand...
Well yeah......but if they updated at least monthly it would APPEAR that they actually care. :) I fully expect no communications from them after the NHTSA report made its way onto center stage. No point in fighting too many battles on too many fronts.....just ask Hitler.

Not much word on TDR either, that's why I came over here to snoop around.
 
Olypopper said:
Well yeah......but if they updated at least monthly it would APPEAR that they actually care. :) I fully expect no communications from them after the NHTSA report made its way onto center stage. No point in fighting too many battles on too many fronts.....just ask Hitler.

Not much word on TDR either, that's why I came over here to snoop around.
Click to expand...
I would expect their legal department shut down any discussion of it as it's now an ongoing investigation and there is no sense in risking any potential lawsuits or anything else while one is ongoing.
 
Greetings,
Ram has issued a new Recall (Y78), for 2019-2020 heavy duty trucks. The remedy is a new High Pressure Fuel Pump along with a Powertrain Control Module software update. Once the necessary parts are available, we'll sure to follow up with additional information.

Rob
Ram Cares
 
Took my truck in yesterday for a key fob replacement and they did the PCM software update. Fuel pump issue is only for diesels.
 
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