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Try an older VIN off the list here.
If I had to guess, I would say that maybe there is a bad problem with these units and the normal way of updating just isn’t going to get it….but pure speculation on my part. I know that they asked a bunch of times if my screen was really, really blank and not just slightly glowing or flickering. I was like look.…it’s the same blankness with the truck on or off!!! Maybe that means the software problem is deep in the power supply circuitry. Dunno but ill report back when they flash me…on Weds.
That is odd,it doesn't look like an easy update since it mentions the service manager.
I didn't see what they paid the tech to do it, will have to look, they also probably have a tech that specializes in Uconnect since that is so important now to the cust satisfaction scores. The dealer I am buying mine from has 3 people that specialize in it and will come to your house to help.
Dealer only update.
not sure. I know the Uconnect folks initially said they wanted to see me immediately, maybe the next day, at one of 2 local dealers in the Cincinnati/Dayton area Cause they wanted to get me on the road and make sure this update actually fixed the problem. Maybe they think this is a wide spread issue?? That call all seemed promising. These are pretty big dealers… I would have bought from either of them if they had the truck I wanted….I mean, I can pay MSRP anywhere!!
I status
Holy crap….where is the dealer who does house calls! I’d pay extra for that!
Michigan, they have dealers in 7 states. You issue is only on the dealer site, not for the public to fix, it's funny because Uconnect 5 is only new on the HD trucks, Jeeps have had it.
You know I actually mentioned somewhere along the line that Uconnect5 is not all new… they said something about the RAM interface programming with all the additional camera views, connections, towing tech and stuff like load leveling suspension actually is all new. Maybe part of the reason that Ram waited until now to upgrade to UC5.
Marketplace as in Facebook?
Never works. Always says there are no updates.
Unless they changed the time which I doubt. Warranty time is never changed unless they change it to less time in my experience. It pays the tech .4 to do the update and there’s a one time payment of .2 to create the usb. They expect you to keep every usb for every radio update level on all radios. Idk who’s gonna keep that many usb drives.
You would be surprised how little updates they come out with on radios. Pcm and Tcm get updates all the time Along with some others but rarely do radios get new software unless it’s a known issue from the software. It took 6months for them to issue a radio update on the 4c 8.4 when it came out when they were going black and wouldn’t let dealers order radios without the update being performed and jumping through a lot of hoops.
Let them flat tow it back to selling dealer - esp if they consider driving it as is a safety hazzard - I agree with you it is driveable, but I would not want to be on wrong side of an accident and discussing that with Police and Insurance Co - and I doubt RAM would either - they would say they told you not to drive and you disregarded - all on you. Make sure you have it in writing (text, email etc) that they are telling you to drive it 2.5 hr back to selling dealer.
Brutal your rig looks awesome, I want to camp with you lol
