Amen to that. I went into one dearship to look at their truck with an offer in hand. They salesman and manager tried to "sell me" when I told them I was going to buy a truck, either from them or someone else. After about 90 minutes and an insulting offer I walked out and said I told you. He called 1 day later and said there really was not much room in my trade to go higher and this was a lie, I had just made a deal on my truck and got a new one. He called back 2 days later saying they had an offer for me that I would not be able to pass up. At this point I have already purchased a truck and said I will be in after work. I drove up in the new truck but parked hidden to see the new amazing deal. Well, it sucked and I said hold on. Went and pulled my truck around and said here is what I got for my trade and what they sold it to me for. Look on their face was priceless.
I used the same dealership this time and had one converstaion on the phone for 5 minuters or so as to the options. Had a deal done and he sent me the VON within an few hours. 2 days later, he sent me the VIN and siad they were going to throw in window tinting like last time for free. Said he would update me when it is built and said he would hae a driver deliever my truck anywhere I wanted (I am on the road a lot for work) free as well. Their only stipulation was I waited 90 days before I pay it off.
Wife told me last night that he sent me a thank you card and 4 RAM hats out of the blue. This was a thank you for being a returing customer and sending a couple referrals to him.