Wanted to share my convo with RamChat that I just had:
Krystal (8/19/2021, 10:27:27 AM): Thank you for chatting with us, my name is Krystal with Ram Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
Krystal (8/19/2021, 10:27:54 AM): Hello Stephanie, good morning! How can I assist you today?
Me (8/19/2021, 10:28:58 AM): Hi Krystal, I'm looking for an update on my order. My dealer isn't able to get any additional information other than it is in D1 status and it was supposed to have a ship date of 8/14/21. Any info would be appreciated; i.e. has the build started, is it waiting for a chip, what is new estimated ship date? Knowing an idea of when I will get delivery is important for trip planning purposes coming up in the next few months. Thanks in advance.
Krystal (8/19/2021, 10:29:57 AM): Congratulations on your new vehicle purchase Stephanie! I can absolutely look into this here for you and check the status for you. Please allow me a brief moment and I will be back with your new vehicle order update. While you wait, would you please provide me with your address complete with Zip Code as well as email and phone number in order to document your new vehicle order status request?
Me (8/19/2021, 10:30:42 AM): [REMOVED]
Krystal (8/19/2021, 10:33:20 AM): Thank you very much Stephanie and thank you for your patience and holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build. I can tell you Stellantis has not announced when they are starting the 2022 builds. We do not see a date on our end until your vehicle is built and in the shipping status. that being said and even know we have not started production for the 2022 vehicle what I can do is escalate our case [REMOVED] to be looked into. Is the email you provided a good contact email?
Me (8/19/2021, 10:34:42 AM): Yes, it is. And thank you. The 2022 build start dates obviously keep getting pushed. Any escalation to get additional details on order tracking would be appreciated. I just need a realistic expectation and keep getting told different things, so I appreciate you opening up a new case.
Me (8/19/2021, 10:36:43 AM): According to donlen.com, production date for RAM 3500s was supposed to start 8/9/21. That was pushed from 7/26/21.
Krystal (8/19/2021, 10:37:29 AM): You are very welcome Stephanie. I understand I wish I could tell you but until Stellantis provides us with information and announces the production we will not have the information. I will escalate our case and our escalation team will reach out to you via email within 1-2 business days.
Me (8/19/2021, 10:37:49 AM): Thank you so much, Krystal!
Krystal (8/19/2021, 10:39:21 AM): You are very welcome Stephanie and I really do apologize that we dont have more information at this time but our escalation team will definitley look into this and make sure you are on the highest priority. We apprecaite you being in our Ram Family! Is there anything else I can assist you with for today?
Me (8/19/2021, 10:39:50 AM): No, that was all I had. Again, thanks! Have a great day.