You can't imagine the absurdity of Stellantis Road Side Assistance program

[Blythkd1]

Well I was a lifelong GM guy (decades) and moved over to Ram last year due to a similar situation where the GM folks basically said, sorry we can't help you.

So be careful thinking about greener grass. They've all been selling HD trucks as fast as they can get them off the line so customer service hasn't really been a thing for some time now. If you don't buy another Ram, someone else will be waiting to take it and they know it. They probably told 90% of their customer service folks that they had to go to the line and build trucks.

I keep thinking that if things ever get back to "normal" maybe we'll see things like customer service pick back up again. Would be nice if prices quit sky rocketing at the same time.

 

[elephantrider]

@RamCares this type of situation is where customer service should be shining. is this really the best that can be done?

who can be empowered to assist?

unbelievable, but not surprising....

 

[werard]

I had similar issues with roadside assistance. My truck blew a snapring 600 miles away from home. Cost me close to $4000 to get my truck and 37 foot 5th wheel home. My dealer didn't have a transmission guy. Second dealer was backed up over a month to even be able to diagnose issue. Third dealer fixed my truck in 2 days. Had to pay both tows from my home to 1st dealer and then from the first dealer to the second one. My truck had 6100 miles on it when it failed. There is another thread where someone is tracking issues.

Did you get any reimbursement after the fact?

 

[Will_T]

My dealer didn't have a transmission guy. Second dealer was backed up over a month to even be able to diagnose issue. Third dealer fixed my truck in 2 days.

Except for the last dealer who fixed it in two days, that sounds like par for the course with Ram service departments for the past couple of years. Don't think they can blame COVID supply chain issues anymore. I wonder why the lack of technicians? I am not sure if he was telling the truth, but the service manager at our local dealership told me this: He cannot find anyone to take his 10 open positions. He claimed that they are not requiring experience, but they will train. After training he said they earn 6 figures. Still, he is only 1/2 staffed.

 

[Iowa Farmboy]

I know this is an older thread, but I'm having trouble getting towing reimbursement because I submitted the claim more than 30 days after it was towed at 6K miles after the tranny and transfer case went out. But it took them over 60 days to get it repaired!!! Anyone have any help on this. Thanks