What's new
By:
Ram Heavy Duty Forum

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Water leak into cab

S

scout110

Member
Messages
51
Reaction score
29
Points
18
My 2022 ram 3500 back at the dealer for the 4th attempt to fix a water leak. Truck has less than 10k miles on it and has been leaking since new. The dealer sub contracted it out to have a body shop repair it and they said the windshield was leaking. They had a windshield company come reseal the windshield after taking the headliner out and verifying the leak. I went to pick it up after repairs and it was raining. When I opened the door the floorboard was soaked again. The dealer took it back to the body shop and they said a new leak formed at a cab light. They used the same sealant they used on my windshield on the leaky cab light. This seems like it should have had a gasket so I could change the bulb in the future. Thoughts?
 
sounds like you'll have a fully siliconed truck before they find the root cause.

what dealer is this?
 
it's either a cab light or third brake light. or the body was tweaked somehow during build but it wouldn't have passed the water test.

they did check / replace 3rd light?

the cab lights are led units and do not have a replaceable "light".
 
It started where the 4x4 floor shifter would fill with water from leak by rear view mirror. Then it moved to a puddle on the passenger floor the last 3 times. They have not said anything about the 3rd brake light. Every time they said they saw obvious leak. They had the headliner out and leak tested. So that's what they told me. Said it's ready again but they couldn't tell me if they checked it after the repairs. They were supposed to check and call back but I never got that call. I will see what tomorrow brings. My other worry is down the road what issues will I have from all the water that won't be covered by warranty.
 
that's a tough one. once they stop throwing sealant at the symptoms and solve the problem, I'd for sure get some fans on the interior.

did you hear anything back yet?
 
I'm supposed to get it back tomorrow. The weather will be nice so I will leave all 4.doors open to air out good. Fingers crossed.
 
Just got the truck back and went straight to the car wash. Still leaking. Seems to be wet under the dash near the passenger kick panel.
 

Attachments

  • 20240328_120319.jpg
    20240328_120319.jpg
    454.2 KB · Views: 35
  • 20240325_184608.jpg
    20240325_184608.jpg
    537.7 KB · Views: 33
pull the glove box out and see what you see.. unless you've done that already.
 
I did. Looked dry. I didn't dig into it. Just looked quick with a flashlight. They want the truck back again. 5th time now.
 
that's certainly an excessive amount of visits to repair. good luck, keep the thread updated. interested if the dealer figures it out.

edit - not sire if they could help but maybe @RamCares can assist in some way with escalation.
 
Thanks. I will. They get one more chance and I'm going to another dealership. Maybe a fresh set of eyes will see something.
 
scout110 said:
Thanks. I will. They get one more chance and I'm going to another dealership. Maybe a fresh set of eyes will see something.
Click to expand...
We are sorry to hear that this has been your experience, Scout. Should you decide to seek service at another dealership, our team would be more than happy to provide assistance while your vehicle is being repaired. Just send us a private message with more details of what you're experiencing, so we can further assist you.

Chris,
Ram Cares
 
Well it lasted about a year. Now it is again leaking. I'm taking it to another dealer this time. 9k miles away from my warranty. I had water pouring from the sunglass compartment when I made a turn.
 
So I just left dealer with the leak still happening. They told me the windshield is leaking and leaking windshields are ot covered under warranty. The truck is a 2022 with 26k miles. The windshield has already been revealed once under warranty and now that repair isn't covered or warranties. Beyond frustrated.
 
RamCares said:
We are sorry to hear that this has been your experience, Scout. Should you decide to seek service at another dealership, our team would be more than happy to provide assistance while your vehicle is being repaired. Just send us a private message with more details of what you're experiencing, so we can further assist you.

Chris,
Ram Cares
Click to expand...
My truck started leaking again. From the left side of the sunglass holder. I decided to take it to a different dealer to try and get a new set of eyes on it. They told me that it is leaking through the windshield seal and that isn't covered under a warranty. Quoted me 350 dollars from a local glass company then tried to charge me $185 for a diagnostic fee. The truck is a 22 with 26k miles. Been in the shop 6 or 7 times for this leak. Going to another dealer Monday to get it looked at. Windshield was resealed once under warranty and now it isn't a warranty item? Truck has been leaking since it was brand new.
 
You must log in or register to reply here.
Back
Top