Long story:
We're out of Seeley Lake. Couple of weeks ago I schedule the 30K service. They provided a loaner after asking how long it would take and being told it would be 6ish hours. While reviewing the service they said that they could do the software update recall, but couldn't do the glitter bomb recall as FCA hasn't released the parts yet. Cool, get the work done to the tune of $1400. Looking through my receipt the following week (last week) I see there isn't a line item for the recall. I call last Friday, and don't remember who I spoke with, but explained our situation and was told "I'll let the other Service Managers know that you'll be bringing it in unscheduled, and they'll squeeze you in. Shouldn't take more than 30 minutes or so. We'll also pull the serial number off the engine as we need that to order the parts for the other recall." Cool, no worries, mistakes happen, and isn't a big deal if they can squeeze it in with one of our runs to Missoula as it's not impacting me.
Get down there Saturday afternoon. Go in and explain what was said and what I need, and was met with blank stares. The information apparently was not passed along. Again, no worries as it's really about getting the work done, not that all the tidbits of info was shared. Was then quoted that it would take upwards of 2 hours to do the recall. No offer of a loaner. Okay, I hadn't scheduled for that time allowance in my trip Saturday, but can work around that with a future trip. I asked if it would be possible if they could pull the serial number off the engine real quick so I could combine the recalls in a future trip to be scheduled when everything is ready. The response I got was "Uh, I don't know" and more blank stares. Total apathy. Fine. I'm done. They apparently didn't care that they wasted my time, and weren't interested in making my experience a positive one.
This was my 2nd and 3rd experience with them. First was the 15K service, and was fine. 2nd was decent, got the loaner, minus the recall miss.
