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Radio Presets (Saved - but not working)

JoeTom83

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I’ve searched all over and found many posts regarding radio presets not saving, however I haven’t found anything like this yet. My radio presets will save, (infact, I've never lost them) however I can’t change the station with them. No matter what I do I cannot select the station with the preset. The only buttons that will respond are the steering wheel controls and tuner knob. I’ve uploaded a video for reference (please excuse the fingerprints on the screen).
 
I’ve searched all over and found many posts regarding radio presets not saving, however I haven’t found anything like this yet. My radio presets will save, (infact, I've never lost them) however I can’t change the station with them. No matter what I do I cannot select the station with the preset. The only buttons that will respond are the steering wheel controls and tuner knob. I’ve uploaded a video for reference (please excuse the fingerprints on the screen).
Hello JoeTom83,

Thank you for grabbing our attention. If you can send us a PM with your VIN, along with your Uconnect software information, we'd be happy to look into this further for you.

Put your vehicle into the ON or ACC position and perform the following--

Go to “Vehicle Settings” then select “ System
Information” and look for “Version Information”

William
Ram Cares
 
I have this exact same problem on my 2022 Ram 1500 that just started last week. Is there a published solution to the problem?
 
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