Package items not included as advertised?

[djc689]

Brand new to the forum as a member, I've been perusing over the last couple months while I awaited my new truck to come in. Tons of great info here.

I ordered a 2020 3500 Tradesman SRW and it just arrived at the dealership yesterday afternoon. When I placed the order I added the towing technology package. At that time, on Ram's website it advertised it as including LED headlights & fog lights. As delivered, the truck does not have them. Ram's website also no longer lists them as part of the option package. Anyone have any idea what could have happened? Wrongly advertised by Ram in the first place? A mid cycle change? I'll be talking with the dealer on Monday morning to see what they say. I do have a screen shot of Ram's website that shows the lights listed as part of the package. The build sheet that I signed does not list the individual items in the package, just the towing technology package itself. I appreciate any feed back. Thanks!

Dan Costa

 

[Squatch]

I thought it was a safety group package that included that stuff, I don’t see what towing group has to do with lighting options. But I also didn’t read what you read. Hopefully someone knows more than me on it.

 

[Xflight29]

You should see it on your dealer build sheet that he should have given you to sign before order.

 

[bshown]

My 19 2500 Tradesman with towing tech has the led lights. I searched for as truck with that option specifically for that reason.

 

[eng23ine]

my 2020 with TTG has LED lights everywhere but the front.

 

[Speedracer93CobraR]

Our 2020 5500 order had the rear facing LED lights on the trailer tech. We got the LED headlights, but that was a different package.

 

[jeeppoor]

How do you like your 5500?

Our 2020 5500 order had the rear facing LED lights on the trailer tech. We got the LED headlights, but that was a different package.

 

[Rich]

Brand new to the forum as a member, I've been perusing over the last couple months while I awaited my new truck to come in. Tons of great info here.

I ordered a 2020 3500 Tradesman SRW and it just arrived at the dealership yesterday afternoon. When I placed the order I added the towing technology package. At that time, on Ram's website it advertised it as including LED headlights & fog lights. As delivered, the truck does not have them. Ram's website also no longer lists them as part of the option package. Anyone have any idea what could have happened? Wrongly advertised by Ram in the first place? A mid cycle change? I'll be talking with the dealer on Monday morning to see what they say. I do have a screen shot of Ram's website that shows the lights listed as part of the package. The build sheet that I signed does not list the individual items in the package, just the towing technology package itself. I appreciate any feed back. Thanks!

Dan Costa

Same thing happened to me except on the cd player. Was on the 19& early 20 build site but when everybody's started rolling in, some had a little storage cubby, nobody got the cd player, mine came with neither. I spent several week s talking back and forth with dealer and ram care and they all agreed that it was on the site and that they dropped the ball by not pulling it off quick enough. Bottom line was, it wasn't on my vehicles build pgs so I am sol.

 

[Epsilon Plus]

I have read somewhere else on here about LEDs and Safety Group. Just for infos sake, I have a July 2020 built Big Horn with both the Trailer and Safety Group and it does not have LED headlights.

Cheers.

 

[John Jensen]

You should see it on your dealer build sheet that he should have given you to sign before order.

Not so. It's like he said, "build sheet that I signed does not list the individual items in the package, just the towing technology package itself " I've never seen the POC list items included in a package, lists just the package title and cost.