Dmacmilitant
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Hey Everyone,
Looking for some advice on how to pursue some issues I've been having with my 2020 Ram 2500 4x4 Laramie 6.7 Cummins Mega Cab . Currently it has 11K miles on it and I've been to the dealership for repairs and mistake fixes multiple times and it's getting very frustrating.
Here's the rundown: I've had it to the dealership 3 times now, first for initial warranty repair, then two more times to fix their mistakes, and I still have an issue stemming from the initial repair. I think I've gone over 3 weeks of not having my truck and having to coordinate with my wife for sharing our Yukon to get me to work and get kids to school. Oh and they keep telling me they put me on a "waiting list" for a loaner car but have never actually updated me on that or offered me one. My frustration level is boiling over at this point.
Here's the history:
Dealer Visit #1: 9,500 miles... Truck lost all power on the freeway and died when I came to a stop. Wouldn't restart. (picture attached) Towed it to the dealership and they diagnosed it as having metal in the fuel system. Had to replace the fuel pump, fuel filter, fuel injectors, flush the lines and clean the tank. A pretty involved repair and was covered under warranty. I think they had the truck for a total of 2 weeks which means we couldn't use it on our family vacation. Not their issue, but it sucked. It is what it is.
Dealer Visit #2: I got the truck back after the initial fuel system repair and immediately noticed it was leaking oil in my drive way. Like a drip every 5 or so minutes. I also noticed clear fluid quickly dripping out when running (I assumed it was A/C runoff). Took it back to the dealership and told them about the leaks and also asked about a weird buzzing/rattling noise that the engine now made. I got it back from them and the clear fluid was actually diesel fuel spraying out from a banjo fitting that "rattled loose". Hmmm.... I asked what about the oil leak and noise, they came back and said the oil was residual and the fuel was pushing it down. Nothing on the noise.
Here is a video of the fuel spraying out of the truck and a picture of how much "residual oil" it put down after two days:
Fuel leak video:
Pics of 2 days worth of oil leaks: https://photos.app.goo.gl/orFfp6vV85yRUdkf7
Dealer Visit #3: Brought it back in again to show them how much oil it was putting down. They had it for another few days and found that the valve cover gasket was leaking. They got that fixed and gave me no feedback on the rattling/buzzing noise. Said it's hard to tell and the tech "couldn't verify" where it was coming from. I immediately fired it up and put the truck in drive for the service writer to hear it. He basically acknowledged that he could hear it but offered no guidance.
The truck now runs, doesn't leak fuel, doesn't leak oil, but the buzzing/rattling noise from the engine is so loud that people have pointed it out. Friends of mine with the same truck have asked what the noise is and "what is wrong with your truck?" It really makes it loudly when the truck is in drive and I'm at a stop. When I put it in park or neutral it goes away momentarily then trickles back in as the idle comes down again. I put it in drive and the noise immediately picks back up.
Here is a video of the buzzing/rattling noise as I shift from Drive to Neutral a few times (It's difficult to hear in this video but much more apparent in person):
Buzzing/rattling Video:
So I guess I'm at a loss here since the dealership "can't verify" the noise and isn't offering much help other than to wait for it to get worse. But come on! This noise was NOT there before they did the warranty work on the exploded fuel pump and then all the back and forth I've had to do and be without my truck for 21 total days so far. I'm just about at the end of my rope here with this situation.
Anybody have any advice on how to escalate this issue or should I try another dealership in the area? Or will I get told it's not a Dodge warranty issue since it's a workmanship repair issue from a dealership service department? Any advice is much appreciated before I make another call to the same dealership to drop it off for days and be without a vehicle to get a non-answer all over again.
Thanks!
Looking for some advice on how to pursue some issues I've been having with my 2020 Ram 2500 4x4 Laramie 6.7 Cummins Mega Cab . Currently it has 11K miles on it and I've been to the dealership for repairs and mistake fixes multiple times and it's getting very frustrating.
Here's the rundown: I've had it to the dealership 3 times now, first for initial warranty repair, then two more times to fix their mistakes, and I still have an issue stemming from the initial repair. I think I've gone over 3 weeks of not having my truck and having to coordinate with my wife for sharing our Yukon to get me to work and get kids to school. Oh and they keep telling me they put me on a "waiting list" for a loaner car but have never actually updated me on that or offered me one. My frustration level is boiling over at this point.
Here's the history:
Dealer Visit #1: 9,500 miles... Truck lost all power on the freeway and died when I came to a stop. Wouldn't restart. (picture attached) Towed it to the dealership and they diagnosed it as having metal in the fuel system. Had to replace the fuel pump, fuel filter, fuel injectors, flush the lines and clean the tank. A pretty involved repair and was covered under warranty. I think they had the truck for a total of 2 weeks which means we couldn't use it on our family vacation. Not their issue, but it sucked. It is what it is.
Dealer Visit #2: I got the truck back after the initial fuel system repair and immediately noticed it was leaking oil in my drive way. Like a drip every 5 or so minutes. I also noticed clear fluid quickly dripping out when running (I assumed it was A/C runoff). Took it back to the dealership and told them about the leaks and also asked about a weird buzzing/rattling noise that the engine now made. I got it back from them and the clear fluid was actually diesel fuel spraying out from a banjo fitting that "rattled loose". Hmmm.... I asked what about the oil leak and noise, they came back and said the oil was residual and the fuel was pushing it down. Nothing on the noise.
Here is a video of the fuel spraying out of the truck and a picture of how much "residual oil" it put down after two days:
Fuel leak video:
Dealer Visit #3: Brought it back in again to show them how much oil it was putting down. They had it for another few days and found that the valve cover gasket was leaking. They got that fixed and gave me no feedback on the rattling/buzzing noise. Said it's hard to tell and the tech "couldn't verify" where it was coming from. I immediately fired it up and put the truck in drive for the service writer to hear it. He basically acknowledged that he could hear it but offered no guidance.
The truck now runs, doesn't leak fuel, doesn't leak oil, but the buzzing/rattling noise from the engine is so loud that people have pointed it out. Friends of mine with the same truck have asked what the noise is and "what is wrong with your truck?" It really makes it loudly when the truck is in drive and I'm at a stop. When I put it in park or neutral it goes away momentarily then trickles back in as the idle comes down again. I put it in drive and the noise immediately picks back up.
Here is a video of the buzzing/rattling noise as I shift from Drive to Neutral a few times (It's difficult to hear in this video but much more apparent in person):
Buzzing/rattling Video:
So I guess I'm at a loss here since the dealership "can't verify" the noise and isn't offering much help other than to wait for it to get worse. But come on! This noise was NOT there before they did the warranty work on the exploded fuel pump and then all the back and forth I've had to do and be without my truck for 21 total days so far. I'm just about at the end of my rope here with this situation.
Anybody have any advice on how to escalate this issue or should I try another dealership in the area? Or will I get told it's not a Dodge warranty issue since it's a workmanship repair issue from a dealership service department? Any advice is much appreciated before I make another call to the same dealership to drop it off for days and be without a vehicle to get a non-answer all over again.
Thanks!
