Should know by now not to use a Firestone from the incompetence, myself and others I know, have experienced from them in the past, but all I needed was a TX state inspection on my fairly new 2022 3500 w/21kmi. Waited almost 1 1/2hrs for the only inspector to get done with a wheel alignment. The movie Hitch was on the TV in the waiting area, so I was somewhat entertained. I also had the forums to peruse as I patiently waited for my truck to get pulled in for a quick in and out. Before I go on with the story, let me paint a picture of the weather and conditions.
I'm in the Corpus Christi area. It has been rainy, misty and foggy for the past week. I drive 35 mins one way to work on the interstate in these conditions and my wiper fluid light has been on for several days, not because it's low, but it's dry (I know, I should fill it up), but with that being said, I have no issues with my wiper blades cleaning the grime and mist off the windshield in the rain and mist at hwy speed.
So, truck went in, came out within a few minutes as expected and I step up to pay my $7 and get my "passed" inspection form, but wait for it, that's not the case. I was told my truck failed inspection due to , "Wiper is incapable of adequately cleaning the windshield". The dude at the desk went on to immediately say, they could replace the blades for me so it could pass inspection ($56.23). I said, hold on a minute, you do understand that there is no fluid in the reservoir and what the weather conditions have been this past week and also went on to tell him my daily commute in said conditions. My truck is less than a year old w/21k mi. I get that means not much for wiper blade wear, but I told him all this to build up my case that the blades are perfectly fine and they have cleared the windshield easily, with no streaking or issue. I asked is there a streak in the line of vision? He stated that's not how it works, if they don't adequately clean, they will not pass inspection. He continued, so do you want us to replace your wiper blades. All that came to my mind was, these turds are trying to scam me into buying wiper blades, are they serious!? But, that also came out of mouth. Haha! Anyway, I said lets go look at these blades. Thinking there's prob something dried on the blade I could flick off with my finger. Desk dude, went out to tell the inspector, he dragged his fingers across the blades, did something else out of view and desk dude came back a few minutes later and said that will be 7 bucks. Thought OK, G2G. Nope! Told me if I come back in 14 days or less with new blades and I'd pass inspection. Whaat! I said lets actually go together and look at these blades to see what's up. He said, that's what the inspector noted and even the manager checked and stated, it's not gonna pass. Yet, neither came to speak to me. Only thing I was thinking at this point was, this is just unbelievable what is going on. Told desk dude, who doesn't care, that when I go to another inspection station and my truck passes with the same blades, this store and I are gonna have a bigger issue to deal with than what's taking place right now! Paid walked out to my truck to find a nice big muddy boot print on my rocker panel. Made em come out and clean it. Took pics of my windshield and the store front through my crystal clear windshield. Ran my fingers across the blades, not a nick, a dried bug nor disfigured/warped blade to be found. Absolutely amazed! Took it to another place only to find the inspector left already. Just missed em. Coulda saved myself the trouble if I went there first, but I'm new to the area and FS was closer. I explained the situation to them. First question out of their mouths were, did they try to get you to buy something? Haha! Of course they did. Told me to come back Monday and I'll pass inspection.
Anyone in the CalAllen, Corpus Area, stay away from Firestone Complete Auto Care on 13949 FM 624 Corpus Christi TX 78410. Inspector Joe Deleon is worthless!
If you read all this, thanks for entertaining my post. Just haven't had this happen to me since I was in my late teens, early 20's. Several decades ago! Such a shame there are men that still try to get away with this behavior. They can keep my seven dollars! I will however, be contacting Firestone Corporate or whichever office I can to get it back and make them aware of this stores behavior.
Pics are before and after I used the spittle that was left in my reservoir to wipe the windshield right after inspection. BTW, manager and inspector still didn't care to come out to entertain me while doing this. The same desk dude who came out to clean my muddy rocker panel refused to look up when I asked him if that looked like wiper blades inadequately cleaning a windshield...
I'm in the Corpus Christi area. It has been rainy, misty and foggy for the past week. I drive 35 mins one way to work on the interstate in these conditions and my wiper fluid light has been on for several days, not because it's low, but it's dry (I know, I should fill it up), but with that being said, I have no issues with my wiper blades cleaning the grime and mist off the windshield in the rain and mist at hwy speed.
So, truck went in, came out within a few minutes as expected and I step up to pay my $7 and get my "passed" inspection form, but wait for it, that's not the case. I was told my truck failed inspection due to , "Wiper is incapable of adequately cleaning the windshield". The dude at the desk went on to immediately say, they could replace the blades for me so it could pass inspection ($56.23). I said, hold on a minute, you do understand that there is no fluid in the reservoir and what the weather conditions have been this past week and also went on to tell him my daily commute in said conditions. My truck is less than a year old w/21k mi. I get that means not much for wiper blade wear, but I told him all this to build up my case that the blades are perfectly fine and they have cleared the windshield easily, with no streaking or issue. I asked is there a streak in the line of vision? He stated that's not how it works, if they don't adequately clean, they will not pass inspection. He continued, so do you want us to replace your wiper blades. All that came to my mind was, these turds are trying to scam me into buying wiper blades, are they serious!? But, that also came out of mouth. Haha! Anyway, I said lets go look at these blades. Thinking there's prob something dried on the blade I could flick off with my finger. Desk dude, went out to tell the inspector, he dragged his fingers across the blades, did something else out of view and desk dude came back a few minutes later and said that will be 7 bucks. Thought OK, G2G. Nope! Told me if I come back in 14 days or less with new blades and I'd pass inspection. Whaat! I said lets actually go together and look at these blades to see what's up. He said, that's what the inspector noted and even the manager checked and stated, it's not gonna pass. Yet, neither came to speak to me. Only thing I was thinking at this point was, this is just unbelievable what is going on. Told desk dude, who doesn't care, that when I go to another inspection station and my truck passes with the same blades, this store and I are gonna have a bigger issue to deal with than what's taking place right now! Paid walked out to my truck to find a nice big muddy boot print on my rocker panel. Made em come out and clean it. Took pics of my windshield and the store front through my crystal clear windshield. Ran my fingers across the blades, not a nick, a dried bug nor disfigured/warped blade to be found. Absolutely amazed! Took it to another place only to find the inspector left already. Just missed em. Coulda saved myself the trouble if I went there first, but I'm new to the area and FS was closer. I explained the situation to them. First question out of their mouths were, did they try to get you to buy something? Haha! Of course they did. Told me to come back Monday and I'll pass inspection.
Anyone in the CalAllen, Corpus Area, stay away from Firestone Complete Auto Care on 13949 FM 624 Corpus Christi TX 78410. Inspector Joe Deleon is worthless!
If you read all this, thanks for entertaining my post. Just haven't had this happen to me since I was in my late teens, early 20's. Several decades ago! Such a shame there are men that still try to get away with this behavior. They can keep my seven dollars! I will however, be contacting Firestone Corporate or whichever office I can to get it back and make them aware of this stores behavior.
Pics are before and after I used the spittle that was left in my reservoir to wipe the windshield right after inspection. BTW, manager and inspector still didn't care to come out to entertain me while doing this. The same desk dude who came out to clean my muddy rocker panel refused to look up when I asked him if that looked like wiper blades inadequately cleaning a windshield...
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