Anyone else get a survey from MCX Survey (Martiz) ?

[Kimo7]

I received a super detailed survey yesterday whose stated purpose was to help in future design. The hardcopy mailing was VERY specific with my name, exact vehicle I had purchased and a unique serial number assigned required to access the survey online. It wasn’t just the usual survey monkey deal aimed at exploiting my purchasing habits. While it was mostly about details and features of the truck ... there were also a fair amount of marketing and demographic questions too. I’ve never gotten one so in-depth, I think it was 6 pages front and back. There were several questions that dealt with fuel consumption and the size of the gas tank which I found interesting. Also a lot of questions about the “infotainment” systems. Maybe they read our comments on here I was impressed they were seeking this level of feedback and completed it via the internet, fairly easy but a little time consuming. I felt good about it since it wasn’t just aimed at marketing. I’m pretty impressed that FCA/RAM cares enough to seek feedback and input from owners for engineering and design and that it isn’t always about marketing and the buying experience. Hopefully they use the constructive feedback to help shape the future generations of our truck.

Anyone else receive one from this company? I pasted a link to their website below.

Strategic Services for Experience Improvement – InMoment

Our Strategic Insights Team brings their data science and human expertise to optimize your cx strategy from customer journey mapping to CX design and more.

www.maritzcx.com

 

[User_1648]

Yep! Completed mine on the web as well.

 

[Deleted member 80]

Yes, I think I have received two since purchase. I give them an honest earful each time.

 

[Buppies]

Never received one Polaris another matter all together