ErikTheRed
Well-Known Member
I bought this truck in July ('24 3500 Bighorn CC LB HO SRW) and on the test drive I noticed it pulled fairly significantly to the right and the steering wheel was slightly clocked to about the 11 o'clock position when driving straight on the freeway (necessary to keep the truck going straight. At 65 mph, if I center the steering wheel, the truck will be off the road to the right in 500-700 ft). When I got back to the dealership, they said they'd put it in the shop immediately for an alignment/adjustment. We did paperwork while they fiddled with it in the shop. Before I signed anything we took it for another spin and it was still pulling to the right, steering wheel still at 11 o'clock. It seemed like they did absolutely nothing in the shop. The tech showed me the alignment results which showed everything in spec, to which I said "I don't really care what the alignment rack says. My eyes and hands are telling me the truth-- it pulls to the right and the steering wheel is not aligned." He then proceeded to blame the crown of the road and all the blah blah as if I know nothing and have never driven a vehicle before, and I explained I that I'm WELL AWARE of road conditions that can cause a pulling effect, and that is not what we're dealing with here. I finally convinced the tech to take it for a drive, I went with him, and he says "yeah you're right, its pulling." Back in the shop again and they rotated the tires, and the tech claimed afterward that it was now pulling to the LEFT. So, the verdict was reached that it must be a defective tire. We made a deal that I would take delivery of the truck and they'd order a new set of tires, and they even let me pick the all-terrain version of the Transforce instead of the whimpy touring versions that were on the truck from the factory. We signed and drove the truck home. About 10 days later, took the truck back to the selling dealership to have the new tires installed, and guess what? It fixed nothing-- still pulling to the right, steering wheel still outta whack. Long day and out of time, we had to take it home as-is. Another cpl weeks pass and I schedule an appt at a different dealership in my hometown to have the issues fixed. They had it two days and claimed everything is good to go, but of course when I picked up the truck, STILL pulling to the right and the steering wheel exactly as before. That brings me to now.
What can any of you advise? They've aligned the truck on a rack TWICE, rotated the tires, then replaced the tires, all to no effect-- it still pulls exactly as it did the first time I drove it. What can be causing this issue? What do I need to tell the dorks at the service dept? What is the solution? This pulling/steering wheel nonsense is driving me nuts!! I received a questionnaire from Ram after my appt at the local dealership, and I answered that the problem has not been fixed. They asked if I wanted the service dept to contact me regarding the matter, I said YES, and I've not heard a word. That was 3 weeks ago. I'd appreciate any help from you suspension gurus as to what in the world is going on here. ???
What can any of you advise? They've aligned the truck on a rack TWICE, rotated the tires, then replaced the tires, all to no effect-- it still pulls exactly as it did the first time I drove it. What can be causing this issue? What do I need to tell the dorks at the service dept? What is the solution? This pulling/steering wheel nonsense is driving me nuts!! I received a questionnaire from Ram after my appt at the local dealership, and I answered that the problem has not been fixed. They asked if I wanted the service dept to contact me regarding the matter, I said YES, and I've not heard a word. That was 3 weeks ago. I'd appreciate any help from you suspension gurus as to what in the world is going on here. ???
