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Like I said, I don’t doubt you. All I’m saying is I went through the exact same thing and apparently at some point the plug was polled and I wasn’t able to get the fix, even after I was in the system with the parts were ordered.
It will be interesting to see if it works out for you.
I was booked as well, until I wasn't.
I'm not saying that your dealer won't do it for your 2019, but based upon what I was told by the dealer, 2 RamCare supervisors and what I have seen posted here/elsewhere I would double-check with your dealer as they may not have the correct info.
Hope you...
After several false starts with the dealer and several calls up the food chain with RamCare, was told yesterday by a RamCare supervisor that the 2019 vs. 2020 issue is a fact. No explanation was given on "parts unavailability" for the 2019s, but that this is the case and I need to wait until...