MegaStro
Well-Known Member
Rant warning....
2026 RAM LARAMIE 3500 MEGA CAB 4x4
It was suggested to me to contact RAM Customer Care in an attempt to get the Automatic-Leveling Rear Air Suspension Compressor and Control module replacements expedited as the first delivery estimate was 7 days. I called to schedule completion (hopefully) of this repair only to be told the parts are backordered with NO ETA.... The @RamCares Ram Customer service said they can do nothing because it was over 14 days since the truck was in the dealership. I pointed out the work is not done yet due to availability problems with the parts that were directed by RAM STAR case to be changed, the work order is still open.
Response was "I would like to inform you that it is past the 14 days window, here is what I can provide you.12/03/2025 12:25 AM GMTFERJOERN S You can reach out to the servicing dealership so that your vehicle can be diagnosed for the issues that you currently have" WHAT?????
It continues "Here's the plan, the reason why I need you to have the vehicle in the dealership is that we can have a case created for you.12/03/2025 12:28 AM GMTFERJOERN S and the thing is the last interaction you had with the dealership is passed over the 14 days period for case creation. FERJOERN S That is why I kindly ask of you to pay them a visit so that we can create a case for you."
My dealer is great, my diesel tech is great, RAM.... Not so much for support beyond point of sale it seems.
Customer Care says no help until the truck goes back to the dealer, another diagnosis for failures already identified, and then I can open the chat again and request help? 45 minutes one way, diagnosis, and 45 minutes back with a 3500 HD that vibrated very badly (I can only guess suspension chatter) with 4,000 lbs a half ton could pull. I would go out on a limb and tell yo I had safety concerns and even stopped in another dealer on my trip to have the wheels balanced to ensure it was not a tire wheel problem. I am no where near the capability of the HD with that trailer, I WILL NOT pull my heavy trailer and equipment until this is fixed.
Additionally the Power pedals did not work at time of delivery, they were not connected in the steering column and we found out on our trip the seatbelt warnings and passenger sensors do not operate, only the driver gets a warning and alarm when unhooked, front and rear passengers are not important it seems, NHTSA would like to hear that one I am sure.
Shout out to Bryden Motors in South Beloit, IL and my Servicing/Selling Dealer Landers McLarty of Huntsville, AL
@RamCares , get this parts availability fixed, I am only fortunate that I dont earn a living pulling heavy trailers, I would be bankrupt with my new 2026 HD.
RANT and RANDOM THOUGHTS COMPLETE!
You may resume your normally scheduled programming
2026 RAM LARAMIE 3500 MEGA CAB 4x4
It was suggested to me to contact RAM Customer Care in an attempt to get the Automatic-Leveling Rear Air Suspension Compressor and Control module replacements expedited as the first delivery estimate was 7 days. I called to schedule completion (hopefully) of this repair only to be told the parts are backordered with NO ETA.... The @RamCares Ram Customer service said they can do nothing because it was over 14 days since the truck was in the dealership. I pointed out the work is not done yet due to availability problems with the parts that were directed by RAM STAR case to be changed, the work order is still open.
Response was "I would like to inform you that it is past the 14 days window, here is what I can provide you.12/03/2025 12:25 AM GMTFERJOERN S You can reach out to the servicing dealership so that your vehicle can be diagnosed for the issues that you currently have" WHAT?????
It continues "Here's the plan, the reason why I need you to have the vehicle in the dealership is that we can have a case created for you.12/03/2025 12:28 AM GMTFERJOERN S and the thing is the last interaction you had with the dealership is passed over the 14 days period for case creation. FERJOERN S That is why I kindly ask of you to pay them a visit so that we can create a case for you."
My dealer is great, my diesel tech is great, RAM.... Not so much for support beyond point of sale it seems.
Customer Care says no help until the truck goes back to the dealer, another diagnosis for failures already identified, and then I can open the chat again and request help? 45 minutes one way, diagnosis, and 45 minutes back with a 3500 HD that vibrated very badly (I can only guess suspension chatter) with 4,000 lbs a half ton could pull. I would go out on a limb and tell yo I had safety concerns and even stopped in another dealer on my trip to have the wheels balanced to ensure it was not a tire wheel problem. I am no where near the capability of the HD with that trailer, I WILL NOT pull my heavy trailer and equipment until this is fixed.
Additionally the Power pedals did not work at time of delivery, they were not connected in the steering column and we found out on our trip the seatbelt warnings and passenger sensors do not operate, only the driver gets a warning and alarm when unhooked, front and rear passengers are not important it seems, NHTSA would like to hear that one I am sure.
Shout out to Bryden Motors in South Beloit, IL and my Servicing/Selling Dealer Landers McLarty of Huntsville, AL
@RamCares , get this parts availability fixed, I am only fortunate that I dont earn a living pulling heavy trailers, I would be bankrupt with my new 2026 HD.
RANT and RANDOM THOUGHTS COMPLETE!
You may resume your normally scheduled programming
