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Their contributions so far have simply been "concerns and apologies". I think solution to my problem is pretty straightforward. Replace my malfunctioning SCCM. I have documentation starting in August that I've reported "High beams headlight activation intermittently turns on the left turn...
I had notified them about the SCCM problem prior to the recall. I opened a new complaint about what happened when I took it in for the recall. I also notified Ram customer care both times. Irony is they told me about the recall and told me to take my truck to the dealership to get the SCCM...
Mine has been doing it since new. Dealer tech finally observed it happening in their parking lot last Wednesday. Took it in for the recall on Friday. They said it passed the recall tests so SCCM didn't need replacement!!!
I recently made a post in the Problems/TSB forum about my 5 month fight to get my malfunctioning Steering Column Control Module (SCCM) replaced. I thought the B2A safety recall "Malfunctioning SCCM" would be a guaranteed resolution, but it definitely hasn't been so far. It's actually made it...
Update to my original post. I found this statement in the 30 page instructions the dealerships use to perform the recall. ""Parts Information: All parts MUST be ordered through the STAR center, once approved. ONLY IF AND AFTER this Service Procedure directs you to "Replace the SCCM", submit...
I'm glad to be home! I was exclusively a Dodge/Ram owner from 1980 (I ordered a new truck for Stateside delivery while stationed overseas in the Air Force) until 2019 when I bought 4-letter word truck (to show the local CDJR dealership I had choices). My 2023 2500 6.7l is SO much better than...
My local dealership service manager and general manager told me they are prohibited from ordering a replacement SCCM unless the vehicle specifically shows a malfunction during the recall procedures. Any malfunctions they observed prior to or after the do NOT provide authorization to replace the...