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Just left the dealership yet again after speaking to the service manager, my service advisor and the technician. All three of them showed me where they have sent(multiple times) FCA all of the documents that they have requested in order to approve my repair. Every time I have talked to FCA...
Just to add: my truck has a little over 12k miles and luckily I was parked eating my lunch when it **** the bed. I can only imagine what would have happened if I was pulling a piece of equipment in these Georgia hills.
My 19 bighorn has been sitting at the dealership for nearly a month with this issue. They started a “star case” for my truck and have sent everything required to FCA but they will not respond. I even called customer care and was assigned a “case manager” that has no pull whatsoever and has been...