Recent content by BBBRAM

RAM continues to inspire confidence. They now think that the screen on the new unit is defective and that is causing the audio problem. Rydell has ordered a new screen for the new unit.

A week ago, Rydell received the new Uconnect unit and I dropped my truck off again to replace the unit. Two days later, Rydell advised that they replaced the unit but were unable to get the audio to work. They have attempted to contact the RAM “experts” to assist in the replacement/repair but...

FCA forces you to obtain a Lemon Law attorney.

Diane from Ram advised that the part is scheduled to arrive at the dealer on 12/7/2020. If she sends the case to her expedite team, they may be able to speed up delivery to a week. There are no provisions to overnight a part to the dealer, regardless of circumstances. I offered to pay for the...

Of course, no one from Ram customer service called. I called again and Quentin told me the case manager, Diane, usually takes a day or two to research the case before contacting the customer. Diane was away from her desk at the time I called. I left a message for her to call me. Yesterday...

About two weeks ago, Rydell had the truck again for the Uconnect lockups and could not find anything wrong. They ordered a new Uconnect unit to replace the one in my truck. It arrived last week and I was going to take the truck in today, Tuesday, to install the new unit. Coincidentally, last...

I have to leave the truck with Rydell on Monday, 11/2/2020, again. Researching Lemon Laws. It appears that after four failed attempts at repairs, Lemon Laws are available. This is really an issue if looking at new trucks.

Ryder is too busy to look at truck. Swell. PM sent to “RAM Cares.”

Once again, my truck locked up. It worked great for a couple of weeks. Last night same thing. Uconnect locked up. Required a truck restart. On my way to Rydell in San Fernando CA this morning. Not in hopes of fixing the truck but to document my problems for a future lemon law situation...

The rest of the story: After sitting all night, I was very surprised that everything worked perfectly when I started the truck this morning. All app’s were back and I towed a boat 300 miles with everything working normally. Obviously, the truck has the capability of downloading data for...

Same problem with a new 2020 Ram 2500 Uconnect 12”. All controls lock up with no audio. Required truck restart to unlock controls. Went to dealer a couple of weeks ago, reflashed, checked connections. Worked for a week or two, now doing the same thing with a new twist: The SiriusXM...