U Connect 5 Radio Presets Keep Disappearing

[henrys]

Update! After pressuring the service advisor more and explaining that there should be a 145 and 160 update he found another tech that was able to do more research and find the 160 update to be installed via USB. If you are stuck at version 141 show your service advisor the screen shots from this thread. They are not looking hard enough for the updates. It's insane to me that there isn't a TSB covering this since the 141 radios won't update OTA.

 

[AH64ID]

Update! After pressuring the service advisor more and explaining that there should be a 145 and 160 update he found another tech that was able to do more research and find the 160 update to be installed via USB. If you are stuck at version 141 show your service advisor the screen shots from this thread. They are not looking hard enough for the updates. It's insane to me that there isn't a TSB covering this since the 141 radios won't update OTA.

I’m willing to bet that the dealers that say there isn’t an update are using the Uconnect website to check for software updates, which only works on trucks up to 2017.

 

[henrys]

Radio presets are still there 2 months later. The wireless android auto still cuts out randomly though.

 

[ShowKiller1]

Mine still disappear every couple weeks

 

[henrys]

Mine still disappear every couple weeks

You need to get on the 160 version. Only the dealer can update it.

 

[AH64ID]

You need to get on the 160 version. Only the dealer can update it.

160 will update OTA from 145, at least it did for me.

 

[henrys]

160 will update OTA from 145, at least it did for me.

Hrm, mine was stuck on 145. Either way, 160 fixes it!

 

[ShowKiller1]

You need to get on the 160 version. Only the dealer can update it.

Thats the story i am hearing but the last time i took it in they said there wasnt an update available so they replaced the radio with another unit that was on 145.

 

[henrys]

Thats the story i am hearing but the last time i took it in they said there wasnt an update available so they replaced the radio with another unit that was on 145.

They tried to tell me the same **** and I actually showed them the screen shots from this thread. The dealer finally found the right guy that knew how to update it.

 

[ShowKiller1]

When i take it in for its next oil change im gonna have them try again

 

[Diputs]

After a year and a half mine are still disappearing... I will have to check the version.