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FCA 2017 3500 CUMMINS 6.7 HO EMISSIONS RECALL #67A

M6805 said:
I recently had a dealer service performed and was asked by the Dealer Service Advisor if I wanted 67A applied ( since it is primarily a California Smog Test issue) and I said NO, which he calmly/gladly said okay and it turned into a non-issue. He told me it was NOT a required National Issue, yet, and he refuses to push it!
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If you’re taking advice from a dealer service advisor, that’s your first mistake.
 
Everyone doesn’t necessarily share your opinion.
I may well be the exception to your opinion, but not necessarily wrong either!
 
M6805 said:
Everyone doesn’t necessarily share your opinion.
I may well be the exception to your opinion, but not necessarily wrong either!
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Go ahead and listen to them then.
I’ve yet to meet a service advisor that was very well versed in these trucks and gave sound advice on how to properly maintain them and fix issues. My truck is at the dealership right now. It’s been there since 7am on Tuesday for a coolant leak (warranty repair that is leaking again). It’s taken them until today at 1:00pm to call me and admit they couldn’t find the leak. I emailed them pictures of the leak, its source, and where the coolant is running to at 1:05pm. The service advisor called back at 1:07pm to inform me that they had found the leak and would be ordering a new block heater (this is the second time they’ve replaced the block heater for a coolant leak within the past month). I also had to make the recommendation that they apply a thread sealant above and beyond what comes from the factory because it doesn’t seem to be adequately sealing.

If I had a nickel for every time I’ve corrected false information and innaccurate speculation from SA’s in the Ram dealer network, I could retire 15-20 years early. There was a member here not long ago who reached out because his truck was having regeneration issues. The SA at his dealership told him that these trucks do not perform regenerations when they are towing….

Pull up a chair and grab a beer. I’ll be here all night. If you want really good, solid knowledge, from a whole bunch of people who are extremely well-versed on these trucks, you’ve come to the right place.
 
Since I am not AGENDA driven, and have gotten reasonable/sound advice from my advisors/dealers, I shall pass on your rhetoric!
 
mbarber84 said:
What’s the agenda?
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Just listen to yourself. . . .every person does not necessarily use FOX News as their baseline for facts.
My experience with SA’s has been exactly the opposite of yours. Does that make me more correct. . .NO, but it doesn’t necessarily make me wrong either!
 
M6805 said:
Just listen to yourself. . . .every person does not necessarily use FOX News as their baseline for facts.
My experience with SA’s has been exactly the opposite of yours. Does that make me more correct. . .NO, but it doesn’t necessarily make me wrong either!
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That turned political really fast. :cool: Service advisors are just like any other job. Like doctors and plumbers, some were at the bottom of the class. In my case, my service adviser knows NOTHING about diesel trucks, or HD trucks in general. YMMV
 
M6805 said:
Just listen to yourself. . . .every person does not necessarily use FOX News as their baseline for facts.
My experience with SA’s has been exactly the opposite of yours. Does that make me more correct. . .NO, but it doesn’t necessarily make me wrong either!
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When did any particular news channel every have any sway on anyone with half a brain making a logical decision? You should be willing to take all information given to you and discern what you consider the truth and make a rational decision. Dealers/service departments have knowledge about stuff we’re not privy to, great. But there are also end users who have lots of knowledge just from experience. So hear what everyone has to say in regards to your vehicle (you choose to come here and ask for opinions) and make the decision that you think is best. Insulting folks will not get you anywhere.
 
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M6805 said:
Just listen to yourself. . . .every person does not necessarily use FOX News as their baseline for facts.
My experience with SA’s has been exactly the opposite of yours. Does that make me more correct. . .NO, but it doesn’t necessarily make me wrong either!
Click to expand...

You need to go back and re-read post #50 without politics on the brain. Nowhere in that post or this thread has that (political belief) been part of the conversation.

Sounds like you're just looking to be offended by something that's not a thing.

mbarber84 said:
A lot of this has to do with the propensity of people to believe everything they read and see on the internet and social media, and then regurgitate it as if it is gospel. There’s an almost endless cacophony of posts about how it’s “useless” and “troublesome” on social media. Meanwhile the vast majority of owners have little to know real understanding of how the system functions, the science behind how it works, and the reality which is that the fluid does indeed do what it is intended to. The simple truth is that the science is sound, the system does what its intended to, it is a far better way of reducing NOx as opposed to EGR cycling, and on the whole the systems are incredibly reliable. I would happily wager that a significant portion (perhaps a strong majority) of the DEF related failures in these trucks can be traced back to some aspect of owner / operator error. Mishandling or improper storage of the DEF itself, using poor or outdated fluid, carelessly filling the tank and allowing contamination inside, overfilling the tank beyond its rated capacity, running the tank carelessly low on fluid, etc etc.
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M6805 said:
Just listen to yourself. . . .every person does not necessarily use FOX News as their baseline for facts.
My experience with SA’s has been exactly the opposite of yours. Does that make me more correct. . .NO, but it doesn’t necessarily make me wrong either!
Click to expand...

What does Fox News have to do with 67A?
 
I just rec'd an additonal notice today from RAM for the 67A recall on my 2017 RAM 3500 DRW HO. The notice now includes details of an extended warranty on many parts for the SCR and DEF system for the 2017. Essentially the DEF system will be covered for the greater of " 10 years from date of initial sale or 120000 miles on odometer (which ever comes first ) or 4 years or 48 months from date of emmissions recall completion which ever comes first but not to exceed dec 31, 2033 for vehicle with the recall performed after April 9, 2027

The 2017 covered components are:
SCR system
-Selective Catalyst Reduction Catalyst assembly
-Ammonia Oxidation Catalyst
-NOx sensors ( including Engine out and system Out)
DEF system
including
-DEF injector
-DEF injector controller
-DEF storage tank
-DEF delivery lines
-DEF quality Sensor
-DEF supply module, pump and temperature sensor

Controller replacement
in the event of the hardware of the SCR controller is damaged by the completion of Recalls VB6 or 67A hardware will be replaced at no cost to the customer and a 2 year "spare parts"warranty for the replaced part will be provided.

1) Did any body get the same letter?
2) what is different about a Spare parts warranty
3) does it sound like there has been damage occurring to the SCR controller during the recall 67A for the 2013-2017 trucks?
 
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WRCLVR said:
I just rec'd an additonal notice today from RAM for the 67A recall on my 2017 RAM 3500 DRW HO. The notice now includes details of an extended warranty on many parts for the SCR and DEF system for the 2017. Essentially the DEF system will be covered for the greater of " 10 years from date of initial sale or 120000 miles on odometer (which ever comes first ) or 4 years or 48 months from date of emmissions recall completion which ever comes first but not to exceed dec 31, 2033 for vehicle with the recall performed after April 9, 2027

The 2017 covered components are:
SCR system
-Selective Catalyst Reduction Catalyst assembly
-Ammonia Oxidation Catalyst
-NOx sensors ( including Engine out and system Out)
DEF system
including
-DEF injector
-DEF injector controller
-DEF storage tank
-DEF delivery lines
-DEF quality Sensor
-DEF supply module, pump and temperature sensor

Controller replacement
in the event of the hardware of the SCR controller is damaged by the completion of Recalls VB6 or 67A hardware will be replaced at no cost to the customer and a 2 year "spare parts"warranty for the replaced part will be provided.

1) Did any body get the same letter?
2) what is different about a Spare parts warranty
3) does it sound like there has been damage occurring to the SCR controller during the recall 67A for the 2013-2017 trucks?
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Bump for post July 4th replies....any one else gotten the letter with another notice for 67A recall along with the extended warranties listed above if 67A is completed? Has anyone gotten 67A done and the performing dealer given you paperwork indicating the extended warranty is now in effect?

LMK guys !!
 
WRCLVR said:
Bump for post July 4th replies....any one else gotten the letter with another notice for 67A recall along with the extended warranties listed above if 67A is completed? Has anyone gotten 67A done and the performing dealer given you paperwork indicating the extended warranty is now in effect?

LMK guys !!
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I went ahead and had the 67A performed on my 2017 3500 daully HO w AISIN AS69RC. Also had the latest software / firmware for the AISIN AS69RC flashed to ensure its health. 19953 miles only on her, Now to finally get the tranny flushed and filter replaced.

I do not notice any difference from the engine. Time will tell if the tranny shifts any different.

My dealer did tell me to retain the receipt detailing the work and keep it on the truck in case of warranty issues for the parts now listed for the extended warranty as part of the 67A recall being completed.
 
Just to update this post after the 67a and tranny flash....Transmission seems to shift more consistently when cold..could be just me though.. No change in how the engine starts or runs...Dunno about the DEF usage as only drove about 100 miles on her since then.
 
I’m still in “wait & see” mode. FWIW, Service Advisor recommended against it and it’s not required (yet) where I live. I’m on my third Cummins 6.7L and not one of them has given me any trouble so I don’t know why I’d want anyone messing with it, other than routine maintenance.

BTW, there are a lot of Ram/Cummins trucks in this town.
 
18W3500 said:
I’m still in “wait & see” mode. FWIW, Service Advisor recommended against it and it’s not required (yet) where I live. I’m on my third Cummins 6.7L and not one of them has given me any trouble so I don’t know why I’d want anyone messing with it, other than routine maintenance.

BTW, there are a lot of Ram/Cummins trucks in this town.
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After driving the beast twice this last week, the engine seems to have more power off idle and when towing...I wonder if the 67A flash did something to the turbo and actuator? Tranny is def shfting better on the latest Aisin as69RC flash..
my .02 C get both done if you havent already done them.
 
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