Anybody Have Any Issues with the new HD's yet?

RamCares

New Member
Mar 25, 2019
22
22
3
My big issue is the 12” Uconnect in my truck. The navigation quit working at about 800 miles on the truck. I am having a heck of a time getting it fixed. The Uconnect people are having the dealer do a lot of trouble shooting before they will send a new one. I think they have finally decided the unit is overheating and that is what is causing the trouble. I guess they have a cooling fan in the unit and it is not working.

Otherwise, I was supposed to get the TTPMS as well as the camera kit fo rate camper. I plan to get the TTPMS as soon as it is available and probably the camera kit as well.

I am mostly satisfied with the HK sound system, except for the woofer under the rear seat. I may get a JL Audio sub and amp.
Hi Don-T,
We're sorry to hear about your experience. If you need any assistance while working with your dealer to address this, please send our team a private message!
Alex
Ram Social Care Specialist
 

MrMopar

Member
Apr 23, 2019
69
63
18
Hi Don-T,
We're sorry to hear about your experience. If you need any assistance while working with your dealer to address this, please send our team a private message!
Alex
Ram Social Care Specialist
My Nav is not working properly as well, been getting the run around by RAM Care (The engineers need to ask a question...pffft). Along with the garbage tires put on my Truck (changed out once by the dealer from another PW). I can honestly say I'm not impressed with this Ram Truck.
I'm about ready to sell it back to FCA plus interest...I paid CASH for mine.
I have a Question for the engineers...when you going to pull your head out and do your job.
Ram Care...you need to get better.
 

RamCares

New Member
Mar 25, 2019
22
22
3
My Nav is not working properly as well, been getting the run around by RAM Care (The engineers need to ask a question...pffft). Along with the garbage tires put on my Truck (changed out once by the dealer from another PW). I can honestly say I'm not impressed with this Ram Truck.
I'm about ready to sell it back to FCA plus interest...I paid CASH for mine.
I have a Question for the engineers...when you going to pull your head out and do your job.
Ram Care...you need to get better.
Hi MrMopar,
We regret to hear about your experience. It seems as though you currently have a case open with the team we would normally escalate to. Should you have any troubles getting in touch with your case manager, please send our team a private message!
Alex
Ram Social Care Specialist
 

boom3198

New Member
Jun 3, 2019
12
3
3
NE Ohio
@RamCares : My 2019 3500 has the Ram boxes with the Bed utility group and the organizer/bed extender. On my '13 1500, there were latches/knobs on the left and right at the tailgate to use the organizer as a bed extender onto the tailgate. Went to the local home improvement store yesterday to get some 8ft sheets of plywood only to find out that these connection points on my brand new truck are capped with plastic caps instead of the knob connection points I expected. How/where do i get the knobs that the bed extender attaches to??? I would have thought these would have been included with a $65K Laramie and didn't even think to check until i went to use it.

Anyone else with the Ram Boxes not have the bed extender connection points on their HD?
 

boom3198

New Member
Jun 3, 2019
12
3
3
NE Ohio
What box are you using? I need to upgrade mine too. Good fitting boxes are hard to find.
I am currently using one I got on ebay used from my '13 1500 laramie. I will be making a new one though as it has a lot of wiggle room in the new truck. It sounds good, a LOT better than the factory HK sub, but a new box will give the 10" more air to breathe and hopefully let it go a little deeper into the hz range.
 

djulien

New Member
May 5, 2019
8
9
3
Los Alamitos, CA
@RamCares : My 2019 3500 has the Ram boxes with the Bed utility group and the organizer/bed extender. On my '13 1500, there were latches/knobs on the left and right at the tailgate to use the organizer as a bed extender onto the tailgate. Went to the local home improvement store yesterday to get some 8ft sheets of plywood only to find out that these connection points on my brand new truck are capped with plastic caps instead of the knob connection points I expected. How/where do i get the knobs that the bed extender attaches to??? I would have thought these would have been included with a $65K Laramie and didn't even think to check until i went to use it.

Anyone else with the Ram Boxes not have the bed extender connection points on their HD?
I had the same problem, and I worked out that RAM no longer provides this on their 2019 models due to some litigation issues (I believe). So I just went to moparpartsinc.com and ordered the parts for the 2018 model and they fit perfectly.

Description:HANDLE. Swivel Release.
Part Number: 68054996AA
Quantity:2

Description:GROMMET. PIVOT JOINT.
Part Number: 68054997AB
Quantity:2
 
Last edited:

boom3198

New Member
Jun 3, 2019
12
3
3
NE Ohio
I had the same problem, and I worked out that RAM no longer provides this on their 2019 models due to some litigation issues (I believe). So I just when to moparpartsinc.com and ordered the parts for the 2018 model and they fit perfectly.

Description:HANDLE. Swivel Release.
Part Number: 68054996AA
Quantity:2

Description:GROMMET. PIVOT JOINT.
Part Number: 68054997AB
Quantity:2

You, Sir, are a life saver.....
 
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MrMopar

Member
Apr 23, 2019
69
63
18
Hi MrMopar,
We regret to hear about your experience. It seems as though you currently have a case open with the team we would normally escalate to. Should you have any troubles getting in touch with your case manager, please send our team a private message!
Alex
Ram Social Care Specialist
Why thank you Alex...I'm highly aware I have a case open and have a case manager...however all I'm getting is "The engineers have questions".
Well I need a resolution, not a bunch of excuses. Time delay so you miss the deadline to return the Truck back for a FULL refund.
 

arwright

Member
Apr 15, 2019
81
43
18
I had the same problem, and I worked out that RAM no longer provides this on their 2019 models due to some litigation issues (I believe). So I just when to moparpartsinc.com and ordered the parts for the 2018 model and they fit perfectly.

Description:HANDLE. Swivel Release.
Part Number: 68054996AA
Quantity:2

Description:GROMMET. PIVOT JOINT.
Part Number: 68054997AB
Quantity:2
When ordering do 2 come in each package or do I need to order a quantity of 2 of each?
 

Don-T

Active Member
Feb 4, 2019
114
88
28
My Nav is not working properly as well, been getting the run around by RAM Care (The engineers need to ask a question...pffft). Along with the garbage tires put on my Truck (changed out once by the dealer from another PW). I can honestly say I'm not impressed with this Ram Truck.
I'm about ready to sell it back to FCA plus interest...I paid CASH for mine.
I have a Question for the engineers...when you going to pull your head out and do your job.
Ram Care...you need to get better.
Thanks for asking. I have been working with Ram Cars and Uconnect for the past seven weeks trying to get this fixed. I have now made four trips to the dealer at 100 miles each time. The engineers keep asking more questions instead of making a list of troubleshooting questions. As of yesterday they have finally approved a new radio for my truck. It seems the one in there is overheating which seems to have damaged part of the memory. The navigation database is corrupt, and after 20 minutes driving the navigation repeatedly reboots. I hope to have the new radio in a week or two at worst.
 

jpaeth

Active Member
Feb 18, 2019
105
142
43
I have started to notice that my backup camera is glitchy about 50% of the time right when it comes up. There was one time that the color was very distorted as well.
Another issue I'm having as well is that the climate control seems to struggle in any kind of heat sometimes. The AC on my 2015 would freeze me out of the truck if I left it on "Low".. this one doesn't even kick the fan on high on low
So I have paid close attention, and the glitch in the backup cam is happening when the power running boards fold in. When I slow down and let the boards come in before i put the truck in reverse, it doesn't happen.
 
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MrMopar

Member
Apr 23, 2019
69
63
18
I have a vibration while driving, thought it was the tires, wheels swapped from another PW. Same issue, thought it was too much tire pressure lowered it without the Light coming on. Last night I drove towards downtown Houston...nearly beat me to death. Weekend b4 I drive out East, got on a dirt road to try the 4WD. Shifter bout broke my Arm to get it in gear.
Goes to the dealer Monday. Issues with this 12" as well...when I start my truck it's a mystery on what's going to be playing, satellite, FM radio, CD player. It does not stay on what you have it on when turned off and turn back on.
 

djulien

New Member
May 5, 2019
8
9
3
Los Alamitos, CA
Issues with this 12" as well...when I start my truck it's a mystery on what's going to be playing, satellite, FM radio, CD player. It does not stay on what you have it on when turned off and turn back on.
I have this issue as well, but was just assuming this would be resolved when they release a new firmware update for it.
 

MrMopar

Member
Apr 23, 2019
69
63
18
I went round and round about the 3D buildings not showing up on the Nav...engineer's wanted to keep asking questions...smh.
Apparently...they only show up in MAJOR Cities...nearly 2 wks for that answer...grin
 

Gondul

Well-Known Member
Mar 10, 2019
381
259
63
Goes to the dealer Monday. Issues with this 12" as well...when I start my truck it's a mystery on what's going to be playing, satellite, FM radio, CD player. It does not stay on what you have it on when turned off and turn back on.
Have you saved your seat settings? Similar issue with the 1500s...
 
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Mx1103

New Member
Jun 14, 2019
1
0
1
While driving with the cruise control today it quits working and I get “service electronic throttle control” along with “service stability control “. I’ll take by the dealer tomorrow and see if they can look at it. I turned the truck off when I got fuel and the errors came back on.
 

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Tom MI

New Member
May 14, 2019
10
3
3
Picked the truck up yesterday. Noticed that above 45 mph the wind noise from the moon roof is quite loud, much more so than in my 2013 or my Ford. After parking the truck in the garage I took a look from the top of the stairs and noticed that there is a slight slope from the front of the moon roof glass to the rear, about 1/8 to 1/4 of an inch.

Thankfully it hasn't rained in the last day or so but my concern is that the moon roof is not sealing properly and that if we should experience a downpour I am going to be in some trouble. Plan is to contact the dealer today and get this looked at ASAP.

Will report back.