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NEW WINDSHIELD already - High quote and availability shortage?

Ufoldfirst said:
Today's update from FCA, expected to ship week of 10/7.
3 months for a windshield to ship!
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WTH...they were suppose to call me today, yet today isn't over.
Sure hope I get a different story.
Last week's news was EOM Sept.
 
MrMopar said:
July 8th, busted July 6th.
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It's been 7 weeks since the windshield installer was unable to get an aftermarket glass that fits, so I called them to try again. Maybe something is available now... they checked and have one now that SHOULD work.
Installer is going to try another aftermarket windshield tomorrow. Says it should fit. Mine has rain sensor only, they're bringing one with rain sensor and humidity sensor. Hopefully it fits!
 
Ufoldfirst said:
It's been 7 weeks since the windshield installer was unable to get an aftermarket glass that fits, so I called them to try again. Maybe something is available now... they checked and have one now that SHOULD work.
Installer is going to try another aftermarket windshield tomorrow. Says it should fit. Mine has rain sensor only, they're bringing one with rain sensor and humidity sensor. Hopefully it fits!
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FCA hasn't called me liked they said they would...no update on mine.
 
MrMopar said:
FCA hasn't called me liked they said they would...no update on mine.
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They only called me once. Now, they only email me once per week no matter how many emails I send them. Tuesdays must be update day.
AND all they do is hold my hand. No action. I can get updates from my local parts department! What is the function of FCA Customer Service???
 
Ufoldfirst said:
They only called me once. Now, they only email me once per week no matter how many emails I send them. Tuesdays must be update day.
AND all they do is hold my hand. No action. I can get updates from my local parts department! What is the function of FCA Customer Service???
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They reach out to the supplier as to where the dealers do not... for better info on the ETA
 
Well...still no Windshield...Grrrrrr
This CRAP is getting Old.
Maybe FCA wants to buy my Truck back...with a10% mark up.
 
MrMopar said:
Well...still no Windshield...Grrrrrr
This CRAP is getting Old.
Maybe FCA wants to buy my Truck back...with a10% mark up.
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That is absolutely outrageously poor support. Short of contacting your state's attorney general's office, or an attorney to turn up the heat, I don't know what I would do.
 
I would be asking RAM to make the truck payments on the truck you cant drive! that is crazy, what are you supposed to do for 3 months? did they provide a vehicle?
 
This is BS...FCA sucks.
They told me 9-30-19...lol
No call, No email...I get one today telling me my Case Rep has left, starting all OVER.
SMDH...now they tell me Nov 4th...WTF.
Their internal Parts Expediting Team is useless.
Might need to Sell my Truck back to them.
 
MrMopar said:
This is BS...FCA sucks.
They told me 9-30-19...lol
No call, No email...I get one today telling me my Case Rep has left, starting all OVER.
SMDH...now they tell me Nov 4th...WTF.
Their internal Parts Expediting Team is useless.
Might need to Sell my Truck back to them.
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Have you researched Lemon Law in your state? I can not imagine letting a customer hang like this. Absolutely disgusting.

Four of our last five vehicles have been Chrysler products, and my wife has had her eye on a Jeep Rubicon, but I am not too sure they deserve my business.
 
NoMoreGreen said:
I would be asking RAM to make the truck payments on the truck you cant drive! that is crazy, what are you supposed to do for 3 months? did they provide a vehicle?
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No...no loaner, it's drivable however it's not really safe. Wouldn't pass inspection
 
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