2022 Aisin Failure Tracking Sheet

[mbarber84]

Well RAM may not be responding but the government is. I just got this from the NHTSB for the complaint I filled. If you have not filled a complaint, go do it. From what I hear it takes about 300 complaints to get an investigator to visit RAM.

"Please see the attached copy of your recent complaint and instructions. Please make any necessary edits and return via email to [email protected] or fax to (202) 366-1767. Due to the volume of complaints we receive and our limited resources, we cannot respond to every complaint.

NHTSA/Office of Defects Investigation"

If only every truck on the spreadsheet was reported, you’d have just shy of 300.

I actually called NHTSA months ago and asked to speak to someone about the issue with the k1 failures. I was told “if your truck didn’t break, there’s nothing we can do”. Was basically hung up on after that. I might have had maybe 100 trucks on the list at the time. Now we’re nearing 300.

 

[Danspump]

We are on your spreadsheet. row 262. our truck has been at a dodge dealership that is over 8 hours away since 6/10. the part delivery date kept getting pushed back. we finally contacted our local dealer and they were miraculously able to find the part we needed. they then shipped the part to the repair dealer for our truck. we received our truck back on August 4th. the clutch kit was repaired on our truck. they also did a minor recall fix while it was there. it does drive forward now, however we are not ready to take it on a trip as we have no confidence in this vehicle now and no interest in being left stranded again. (we were left stranded in the dessert-an hour away from cell service and over 8 hours away from home). I will note that we did call RAM care to start a case early in this process but at no point between 6/10 and 8/4 had they called us back. Literally, however, one hour after we picked up the pickup from the repair dealer on 8/4 and were headed home, RAM care called us. They had a million reasons why they hadn't gotten in touch with us, but they assured us that they were here to help now. I'm not sure what they can do at this point.....they did offer that we can request money to cover our loan payments while the truck was in for repairs. We asked if we could get reimbursed for all the mileage for the multiple trips across the state because of this and was told that they don't cover mileage or lost wages. If anyone else has a loan payment on their truck, you should ask about the loan payments. Our understanding is that they can cover up to 2 loan payments while the truck is in for repairs. We only just learned this and have not received the payment yet. Kind of hopeful, but truly won't believe it until we see an actual check.

 

[Rotornut]

UPDATE: Seems that ”Ram Cares” is communicating with the Dealership in possession of my truck. My case worker informed me today that the truck should be repaired by Monday of next week. Not holding my breath and not happy they are putting a “band aide” on it instead of replacing the transmission with one built after the “defect” period. Not looking forward to taking trips expecting a failure at any moment after this shallow attempt to get me out of their hair.

I have also spent a lot of time searching for this so called “ Class Action” claim with zero results.

I will definitely file a complaint to the NHTSA once I get my truck back as well as with any other orginization you guys suggest.

More to come.

 

[CaptainMike]

If only every truck on the spreadsheet was reported, you’d have just shy of 300.

I actually called NHTSA months ago and asked to speak to someone about the issue with the k1 failures. I was told “if your truck didn’t break, there’s nothing we can do”. Was basically hung up on after that. I might have had maybe 100 trucks on the list at the time. Now we’re nearing 300.

Hey Matt, although mine was repaired in a timely manner should I file a complaint with the NHTSA anyway?

 

[mbarber84]

Hey Matt, although mine was repaired in a timely manner should I file a complaint with the NHTSA anyway?

I’m not sure what their policy is, now that your truck is repaired? Maybe call them and speak to someone over the phone? I really can’t say. You would think documentation of the failure would still count but I’m not certain.

 

[mbarber84]

We are on your spreadsheet. row 262. our truck has been at a dodge dealership that is over 8 hours away since 6/10. the part delivery date kept getting pushed back. we finally contacted our local dealer and they were miraculously able to find the part we needed. they then shipped the part to the repair dealer for our truck. we received our truck back on August 4th. the clutch kit was repaired on our truck. they also did a minor recall fix while it was there. it does drive forward now, however we are not ready to take it on a trip as we have no confidence in this vehicle now and no interest in being left stranded again. (we were left stranded in the dessert-an hour away from cell service and over 8 hours away from home). I will note that we did call RAM care to start a case early in this process but at no point between 6/10 and 8/4 had they called us back. Literally, however, one hour after we picked up the pickup from the repair dealer on 8/4 and were headed home, RAM care called us. They had a million reasons why they hadn't gotten in touch with us, but they assured us that they were here to help now. I'm not sure what they can do at this point.....they did offer that we can request money to cover our loan payments while the truck was in for repairs. We asked if we could get reimbursed for all the mileage for the multiple trips across the state because of this and was told that they don't cover mileage or lost wages. If anyone else has a loan payment on their truck, you should ask about the loan payments. Our understanding is that they can cover up to 2 loan payments while the truck is in for repairs. We only just learned this and have not received the payment yet. Kind of hopeful, but truly won't believe it until we see an actual check.

Thank you for the update I really appreciate it. I will mark your truck as back in service.

Could you please let me know your trucks date of manufacture? It’ll be on the white sticker on the driver door. Thanks!

 

[Rotornut]

UPDATE: My Ram Customer Care “Premium Specialist” has assured me, for two weeks now, the Dealer has all the parts to repair my truck and was told it wold be ready by yesterday. NOT!! Now she is telling me “hopefully” it will be repaired by Thursday or Friday. I feel like I should get her to specify which Thursday or Friday she means. can you say, “run around”?

Is there anyone here that can verify how long it should take to instal the Snap ring and clutch kit and/or a new transmission if you had all the parts on hand? Something smells fishy.

 

[mbarber84]

UPDATE: My Ram Customer Care “Premium Specialist” has assured me, for two weeks now, the Dealer has all the parts to repair my truck and was told it wold be ready by yesterday. NOT!! Now she is telling me “hopefully” it will be repaired by Thursday or Friday. I feel like I should get her to specify which Thursday or Friday she means. can you say, “run around”?

Is there anyone here that can verify how long it should take to instal the Snap ring and clutch kit and/or a new transmission if you had all the parts on hand? Something smells fishy.

To remove the transmission, tear it down, inspect components, replace parts (if they are indeed on hand), reassemble, reinstall and perform the quick learn, I would expect two days once it’s in the service bay and actually being worked on. From what I read of TSB 21-002-23 for this issue, it provides a time allowance of 4.6 hours for the inspection and replacement of the snap ring, with an additional optional allowance of up to 2.3 hours for other related work that needs to be performed such as pulling driveshafts, skid plates, etc. So total time from the TSB would be 6.9 hours. Those estimates are usually grossly underestimated so I would think a full 16 hours in the service bay would be reasonable.

 

[Rotornut]

To remove the transmission, tear it down, inspect components, replace parts (if they are indeed on hand), reassemble, reinstall and perform the quick learn, I would expect two days once it’s in the service bay and actually being worked on. From what I read of TSB 21-002-23 for this issue, it provides a time allowance of 4.6 hours for the inspection and replacement of the snap ring, with an additional optional allowance of up to 2.3 hours for other related work that needs to be performed such as pulling driveshafts, skid plates, etc. So total time from the TSB would be 6.9 hours. Those estimates are usually grossly underestimated so I would think a full 16 hours in the service bay would be reasonable.

Thanks for the response. Just as I expected. Didnt want to get on the “Bad” side of the Dealership, but might be a good time to put in a call to them.

 

[CaptainMike]

Thanks for the response. Just as I expected. Didnt want to get on the “Bad” side of the Dealership, but might be a good time to put in a call to them.

Mine was on the rack at 8:30 AM of a Friday morning and I was on the road home at 11:30 Saturday morning. The dealership did have their best transmission man for the job, but really, rebuilding the tranny was the easiest and quickest part. The big time consumer is taking everything else off to get at the 1200lb (tech's estimate) tranny then putting it all back on. I was fortunate to have had the opportunity to observe most of the work and interact with the tech to get a good understanding of the processes. It's all pretty straight forward wrenching that any competent technician should be able to handle, IF they follow the TSB and practice standard mechanical methods.

 

[Rotornut]

Mine was on the rack at 8:30 AM of a Friday morning and I was on the road home at 11:30 Saturday morning. The dealership did have their best transmission man for the job, but really, rebuilding the tranny was the easiest and quickest part. The big time consumer is taking everything else off to get at the 1200lb (tech's estimate) tranny then putting it all back on. I was fortunate to have had the opportunity to observe most of the work and interact with the tech to get a good understanding of the processes. It's all pretty straight forward wrenching that any competent technician should be able to handle, IF they follow the TSB and practice standard mechanical methods.

Thanks for the response and info Captain. I’m afraid I’m being played at this point.

 

[CaptainMike]

I am sorry to hear that, @Rotornut

 

[captaindougkad]

The tracking sheet is up and running. Please share. If you are on the list, please make sure your data is correct. If not, I can update. Also, if someone is not on there and would like to contribute I can add. Public has viewing and commenting rights only. Thanks!

Link to the sheet:

2022-2023 Ram / Aisin Transmission Failures Tracking

docs.google.com

Mine failed on 8/10/23 and had a build date of 10/22. Still in the shop as of today. (Moss Bros, San Bernardino, CA.)

 

[mbarber84]

Mine failed on 8/10/23 and had a build date of 10/22. Still in the shop as of today. (Moss Bros, San Bernardino, CA.)

I’m sorry to hear that. I can put your truck on the tracking sheet if you would like. I just need the following info for your truck:

1. Date you ordered the truck (if applicable)

2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date))

3. Date you purchased the truck

4. Mileage on odometer at the time of failure

5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345"

6. Serial Number of replacement transmission (if applicable)

7. Were you towing at the time of failure?

8. Did 1st through 4th gear work?

9. Did reverse work?

10. What date did the transmission fail?

11. When was the truck returned to you after repair?

12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts?

 

[CFE]

We are on your spreadsheet. row 262. our truck has been at a dodge dealership that is over 8 hours away since 6/10. the part delivery date kept getting pushed back. we finally contacted our local dealer and they were miraculously able to find the part we needed. they then shipped the part to the repair dealer for our truck. we received our truck back on August 4th. the clutch kit was repaired on our truck. they also did a minor recall fix while it was there. it does drive forward now, however we are not ready to take it on a trip as we have no confidence in this vehicle now and no interest in being left stranded again. (we were left stranded in the dessert-an hour away from cell service and over 8 hours away from home). I will note that we did call RAM care to start a case early in this process but at no point between 6/10 and 8/4 had they called us back. Literally, however, one hour after we picked up the pickup from the repair dealer on 8/4 and were headed home, RAM care called us. They had a million reasons why they hadn't gotten in touch with us, but they assured us that they were here to help now. I'm not sure what they can do at this point.....they did offer that we can request money to cover our loan payments while the truck was in for repairs. We asked if we could get reimbursed for all the mileage for the multiple trips across the state because of this and was told that they don't cover mileage or lost wages. If anyone else has a loan payment on their truck, you should ask about the loan payments. Our understanding is that they can cover up to 2 loan payments while the truck is in for repairs. We only just learned this and have not received the payment yet. Kind of hopeful, but truly won't believe it until we see an actual check.

First - that whole ordeal sucks, sorry you went through that.
Lastly - keep us posted on the loan payment part (I don't have a lien on mine but wasn't aware that was a possibility for a vehicle that's in for warranty work for longer than 30 days)

I'm gonna be paranoid everytime I tow with this truck - so far, no issues (2022 3500 DRW CHO, took delivery in July last year).

 

[mbarber84]

Aisin K1 Snap Ring Failures Update:

It’s been 222 days since I started documenting failures. The spreadsheet reached 300 trucks as of yesterday. It seems failures have begun to slow a little. The average fell from about 2 trucks per day down to 1.4. I take this as a good sign that failures should be slowing as the effected trucks break and are subsequently repaired. Here are a few things items and suggestions based on what’s been happening:

1. If you currently own a 2022 Ram with an Aisin transmission (AS69RC diesel or AS66RC gas) that was manufactured in either September or October of 2022, you are statistically at the highest risk of failure based on the data I’ve collected. Obviously months prior and after have demonstrated failures also. However out of the 189 trucks I have build dates for, 115 of those were built September to October of 2022. Roughly 61% of the trucks I have data for.

2. If you experience what you believe to be is a K1 failure, do your best not to drive the truck any further if possible. Obviously get yourself out of harms way if that is the case. The trucks that are “forced” to drive in 5th gear only seem to demonstrate more damage and that has proven to lengthen the repair time, as well as increase your risk of a subsequent failure of other components within the transmission after the repair is made.

3. I highly recommend having some sort of contingency plan in place, some type of trailering insurance / roadside assistance policy outside of what is provided under your new vehicle purchase. Many of these failures have happened during lengthy trips in remote areas where accessing the incapacitated truck and trailer takes a long time and necessitates a lengthy tow.

4. Repair times are improving. I’m seeing a significant drop in the turnaround time for this issue. The majority of the trucks that have been returned to service recently have been completed in approximately 30 days. The numbers on this still fluctuate rather dramatically but generally speaking it currently takes less time to get the truck repaired than it did back a few months ago.

5. As far as 2023’s go, I have only had one confirmed K1 failure on a 2023 model year truck. That truck was built December of 2022, as was the Aisin under it. On the whole I have great confidence in the 2023+ trucks and transmissions. It would seem the issue has been addressed and there should be no further issues, based on the data I’m seeing. (I obviously can’t give you a definitive guarantee)

6. If you suffer a K1 failure in your truck, I would very much like to include your data in my spreadsheet. Please feel free to reach out to me either in a post, or private message. I’m also happy to answer questions from anyone else concerned. Again I can’t give you concrete answers as I don’t work for Ram, but I’m happy to provide my take on all of this and share my data and research based on the 300 people I’ve been in contact with who have experienced this failure first hand.

7. If you are currently on my spreadsheet and have not given me updated information on your trucks repair, please do so as soon as you are able. The more accurate the data, the more beneficial the information is to those involved.

Thanks and have a great week!

 

[TroyMcClure]

Broke in a super crappy spot!

1. Date you ordered the truck (if applicable): 12/20/2021
2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date)): 7/21/2022
3. Date you purchased the truck: I received it 10/20/2022
4. Mileage on the odometer at the time of failure: 9826 miles
5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345": - 2G-0052
6. Serial Number of replacement transmission (if applicable)? TBD
7. Were you towing at the time of failure? Yes, a truck camper with 4,000lbs in the bed
8. Did 1st through 4th gear work? No
9. Did reverse work? Yes
10. What date did the transmission fail? 8/19/2023
11. When was the truck returned to you after repair? TBD
12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts? TBD

 

[mbarber84]

Broke in a super crappy spot!

1. Date you ordered the truck (if applicable): 12/20/2021
2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date)): 7/21/2022
3. Date you purchased the truck: I received it 10/20/2022
4. Mileage on the odometer at the time of failure: 9826 miles
5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345": - 2G-0052
6. Serial Number of replacement transmission (if applicable)? TBD
7. Were you towing at the time of failure? Yes, a truck camper with 4,000lbs in the bed
8. Did 1st through 4th gear work? No
9. Did reverse work? Yes
10. What date did the transmission fail? 8/19/2023
11. When was the truck returned to you after repair? TBD
12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts? TBD

I will get you on the list. I appreciate the info! Please keep me updated as you go through this.

 

[dcoelho96]

another fun update for those interested;

im number 97 on the list i believe but to summarize took delivery of my 22’ nov 5 truck went down nov 11, 2022 and to this day (aug 20, 2023) i do not have my truck yet HOWEVER theres signs of actual progress

so after 3 attempts at repairing the original trans with various k1 this and valve body that all of which included parts on backorder for seceral months- fca engineering finally approved a replacement transmission for me. they ordered the transmission august 9th and it arrived at the dealership on the 14th….so to clarify for those paying attention if theyre giving you eta’s with months out then maybe if you complain enough theyll just replace the whole thing because apparently that only takes a week to ship.

moving on the transmission replacement arrived at the dealer on the 14th as mentioned but wouldnt you know it the only capable technician was working on some other job all week and SHOULD get to it this week maybe. im a little pissed seeing as i dont see any possible way where whatever he was working on had been in the shop more then the 9 months my truck has been in there but the dealership doesnt care and of course as many have expressed the same ram customer care and the case managers could not possibly be less helpful.

in any case if i do miraculously end up back in the truck this week (and i am not holding my breath) i will update accordingly

 

[mbarber84]

another fun update for those interested;

im number 97 on the list i believe but to summarize took delivery of my 22’ nov 5 truck went down nov 11, 2022 and to this day (aug 20, 2023) i do not have my truck yet HOWEVER theres signs of actual progress

so after 3 attempts at repairing the original trans with various k1 this and valve body that all of which included parts on backorder for seceral months- fca engineering finally approved a replacement transmission for me. they ordered the transmission august 9th and it arrived at the dealership on the 14th….so to clarify for those paying attention if theyre giving you eta’s with months out then maybe if you complain enough theyll just replace the whole thing because apparently that only takes a week to ship.

moving on the transmission replacement arrived at the dealer on the 14th as mentioned but wouldnt you know it the only capable technician was working on some other job all week and SHOULD get to it this week maybe. im a little pissed seeing as i dont see any possible way where whatever he was working on had been in the shop more then the 9 months my truck has been in there but the dealership doesnt care and of course as many have expressed the same ram customer care and the case managers could not possibly be less helpful.

in any case if i do miraculously end up back in the truck this week (and i am not holding my breath) i will update accordingly

282 days without your brand new truck. A truck that you got to use and enjoy for all of 6 days.

I would like to see someone at corporate explain to you (and all of us) how anyone can deem that even remotely acceptable. You have been utterly failed in every way that a customer can be failed. If I were you, I would be speaking with the Ram regional representative for that area and making some serious demands. If they won’t play ball, I would consider either filing with the NCDS or speaking to an attorney. I can’t even begin to fathom how they could fail this poorly and think it’s acceptable.