Thank you all for your sympathies and opinions, as well as sharing my frustration.
At this point I’m going to have them fix the truck, and in the meantime I’m going to try to get lucky and find something else on a lot somewhere. If the truck is repaired before I find a different one (and I suspect it will be) then I’m going to try to negotiate something with them.
One of the problems I have is that in todays market, I got a pretty decent deal on it. They stayed at MSRP on it, and gave me a good offer on my trade in too. Any other dealer around here was adding premiums to the sales price. I’ve done a pretty good job of keeping my frustration level to myself and they’ve repeatedly thanked me for being reasonable and understanding. Truthfully I’m not understanding at all, I’m furious, but I hide it well.
I did plan on telling them that prior to taking delivery that I want to take the truck to my body shop for an inspection, however they’re already sending the truck out to a 3rd party body shop that is locally respected; it’s not a situation where the dealership is just slapping a new bumper on in the service bay and then tossing me keys. I have faith in this body shop that if they pull that bumper and find something underneath is bent or crumpled that they won’t try to hide it.
I have several good friends in car sales who have all said something along the lines of “cars show up damaged a lot, but usually not that bad. Fixing stuff before the customer sees it is a tactic we all do, agree that it’s shady but (insert name of dealership here) isn’t that only one who’s doing it.”
I do want to see them offer something, mostly as a token of admitting “hey we messed up, we’re owning up to it, and for staying level-headed with us we’d like to offer you ________ “ Now in reality I don’t suspect that they’ll offer anything because as someone else pointed out, they can have it fixed, on the lot and sold immediately to anybody who doesn’t know any better.
I’m not entirely sure what to ask for. I think given the situation if they offered the typical free oil change id just be even more pissed off, but at the same time I’m aware that they really aren’t in a position where they NEED to offer anything either unless they choose to try and save face. I can already see this whole deal crumbling apart.
At this point I’m going to have them fix the truck, and in the meantime I’m going to try to get lucky and find something else on a lot somewhere. If the truck is repaired before I find a different one (and I suspect it will be) then I’m going to try to negotiate something with them.
One of the problems I have is that in todays market, I got a pretty decent deal on it. They stayed at MSRP on it, and gave me a good offer on my trade in too. Any other dealer around here was adding premiums to the sales price. I’ve done a pretty good job of keeping my frustration level to myself and they’ve repeatedly thanked me for being reasonable and understanding. Truthfully I’m not understanding at all, I’m furious, but I hide it well.
I did plan on telling them that prior to taking delivery that I want to take the truck to my body shop for an inspection, however they’re already sending the truck out to a 3rd party body shop that is locally respected; it’s not a situation where the dealership is just slapping a new bumper on in the service bay and then tossing me keys. I have faith in this body shop that if they pull that bumper and find something underneath is bent or crumpled that they won’t try to hide it.
I have several good friends in car sales who have all said something along the lines of “cars show up damaged a lot, but usually not that bad. Fixing stuff before the customer sees it is a tactic we all do, agree that it’s shady but (insert name of dealership here) isn’t that only one who’s doing it.”
I do want to see them offer something, mostly as a token of admitting “hey we messed up, we’re owning up to it, and for staying level-headed with us we’d like to offer you ________ “ Now in reality I don’t suspect that they’ll offer anything because as someone else pointed out, they can have it fixed, on the lot and sold immediately to anybody who doesn’t know any better.
I’m not entirely sure what to ask for. I think given the situation if they offered the typical free oil change id just be even more pissed off, but at the same time I’m aware that they really aren’t in a position where they NEED to offer anything either unless they choose to try and save face. I can already see this whole deal crumbling apart.
Sooooooooon.
