I actually believe that it’s a chat bot with a AI built in that responds based on the information inputted. I did the regular customer service chat and not the new vehicle purchase chat once and I offended the CR rep when I basically asked if they were a real person. A lot of the new vehicle chat help is basically the same text each week I chat them. I compared previous chats and it was either they are good at cut and paste or it’s a chat bot.
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Click script.